THIS POSITION IS BASED IN ALEXANDRIA, VA
The SSVFP Case Manager (CM) is responsible for providing comprehensive case management services and carrying out operations of the Supportive Services for Veteran Families (SSVF). This includes provision and management of client services, client activities and programs, resources development and community and public relations. The CM also serves as a SSVFP and Volunteers of America Chesapeake (VOAC) liaison with the Veterans' Affairs Contract Staff and the local and professional communities, and is responsible for maintaining productive working partnerships. In all the CM assists in ensuring the Program operates and delivers services in accordance with policies and procedures, contract requirements, and federal, state and local regulations.
1. Providing comprehensive case management services for each assigned case from referral and admission through discharge and aftercare in accordance with policies and procedures and contract/funding sources requirements.
2. Establish and maintain effective, positive working relationships with grant staff and local and professional community agencies and resources.
3. Assist in managing program fiscal operations and services in accordance with the budgets, including revenue and expenses, and required procedures.
4. Develop and implement high quality, effective client services and activities, and case management systems including client oversight and supervision.
5. Ensure complete clients' and programs' records are generated and maintained in accordance with policies and procedures and contractual and regulatory requirements.
6. Act as a liaison between the program and funding/regulatory and government agencies.
7. Ensure all applicable federal, state, and local government and contractual regulations and requirements are met or exceeded.
8. Assist in managing and maintaining the program site and ensuring compliance with fire, safety, health certification standards and licensing requirements.
9. Assist in conducting effective client and staff meetings in accordance with agency requirements. Assist in conducting pre-service and in-service training for staff.
10. Assist in developing, implementing, and maintaining program operating documents including Policies and Procedures, Operations Manual and Resident Handbook as requested and/or required.
11. Develop, maintain and/or manage reports as required. Collect, maintain and disseminate data on clients, services and operations as required.
12. Review, monitor and maintain HUD, VA, State and County government mandated documentation and records as directed.
13. Attend all work related meetings and training as required or needed.
14. Assist with implementing and managing fundraising and volunteer programs and activities as needed.
15. Assist in organizing, holding and facilitating Advisory Board Meetings. Work with human services planning agencies and continuums to develop and improve services for clients as needed or required.
16. Perform other duties as assigned.
EFFECTS ON END RESULTS:
1. Effective client programs and services, and program operations are maintained.
2. Effective management and supervision of assigned clients is maintained.
3. Safe, supportive program and facility sites are maintained.
4. Policies and procedures are understood and implemented; compliance with contractual requirements is maintained.
5. Financial operations are managed and maintained.
6. Positive, professional relationships and presence with residents and the local and professional communities are developed and maintained.
7. Effective, supportive community partnerships and resources are established and maintained.
A Bachelor's Degree in social work, mental health, counseling, nursing or a related human services field; and 1 year experience in community based services provision with various populations is required. Experience with homeless or supportive housing programs is preferred. Demonstrated expertise and experience (4 years) in providing services to a similar population may be substituted for the Degree requirement.
Experience in case management, treatment and services with individuals and families is also preferred. Effective oral and written communication skills and the ability to develop effective working relationships with residents, staff and community partners are also required. Strong organization skills, problem-solving skills and judgment are desired. The successful candidate must also have a working knowledge of computer word processing and spreadsheet programs.
• This position requires driving a company and/or personal vehicle. Must be privileged to drive according to the criteria set forth by Agency MVR guidelines.
• Valid driver's license in jurisdiction of residence
• Vehicle liability coverage if driving personal vehicle (on occasion, may be required to transport clients in personal vehicle)
• May be required to drive a van
• Acceptable Criminal background check
• Negative Drug Screening
• Negative Tuberculosis screening
• CPR/First Aid Certification must be acquired and maintained once employed.