The Intake Case Manager will assist veteran families who are at-risk of homelessness or who are literally homeless with accessing services to ensure housing stability in permanent housing. He/she will coordinate services and activities to find and engage those veterans most in need of assistance and those who can benefit the most from SSVF services. He/she will be responsible for conducting outreach, Intake screenings, household assessments, community presentations, and direct services to support the household's housing stability. The Outreach/Intake Case Manager will work as part of a team conducting street outreach and intake assessments to veterans experiencing homelessness in the community. Interaction with veteran families who are in need of services is a key component to this job.
Veterans may have a variety of complex health, functional and social needs that staff address using evidence based practices such as motivational interviewing, harm reduction and Housing First. Staff will collaborate with community partners through community meetings, outreach to local businesses and organizations, while providing referrals and linkages to necessary services. The Outreach /Intake Case Manager may also assist clients with transportation as needed to ensure they make critical appointments. Travel is a requirement of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
• Able to work independently and as part the team and exercises mature and professional judgment.
• Conduct and complete all necessary paperwork to track client progress (daily logs, ISP, etc.).
• Meet with established clients on a weekly basis to review, evaluate and support completion of their goals.
• Respond within 24 business hours to requests for street outreach services and send follow-up information to requestor and supervisor.
• Conduct a VI-SPDAT (Vulnerability Index- Service Prioritization Decisions Assistance Tool) on all new clients to connect them to the proper intervention and services.
• As necessary, provide ongoing case management support with benefits establishment (GR, SSI, TANF, Veterans pension, etc.), obtaining ID, birth certificate, social security cards, provide employment linkages and assistance, housing referrals and health related assistance as identified on the ISP.
• Assist with housing applications, complete supportive and subsidized housing paperwork, survey rental market for affordable housing, and advocate with prospective landlords, and identify appropriate permanent housing options for clients.
• Attend all work related meetings and training as required or needed.
• Assist with implementing and managing fundraising and volunteer programs and activities as needed.
• Provide on-going information, referrals, linkages, and advocacy for all other identified needs.
• Creatively use and develop community resources to broker and link clients to services.
• Provide a high quality customer service environment for all clients.
EFFECTS ON END RESULTS:
• Maintain documentation standards as set forth by the program contract and SSVF/VA policies.
• Complete paperwork on every face to face / telephone contact with client or collateral contact by the next business day at 5pm.
• Ensure all program data is accurate and entered into the required program documentation system as contractually required.
• Prepare case-related reports including but not limited to: outcomes, successes and challenges.
• Generate client data for reporting.
• Complete follow-up and retention services, as necessary, and provide back-up documentation in client file.
• Maintain complete and accurate documentation of service objectives and outcomes as well as other services in accordance with Federal, State, County and PATH guidelines.
An Associate's Degree is required, a Bachelor's in Social Work or a related field preferred; Knowledge of challenges faced by the veteran population and supportive services available successfully achieve the goal of re-housing and self-sufficiency; Prior experience in outreach, case management, intake assessment, counseling and crisis intervention preferred; Computer literate specifically with Microsoft applications required; Experience with homeless or supportive housing programs is preferred. Demonstrated expertise and experience (4 years) in providing services to a similar population may be substituted for the Degree requirement. Experience in case management, treatment and services with individuals and families is also preferred. Effective oral and written communication skills and the ability to develop effective working relationships with residents, staff and community partners are also required. Strong organizational skills, problem-solving skills and judgment are desired. The successful candidate must also have a working knowledge of computer word processing and spreadsheet programs. Knowledge and understanding of team concepts preferred and Veteran of the United States military strongly preferred.
• Experience in street outreach with highly vulnerable populations, particularly those with health, mental health, and substance abuse issues.
• Demonstrated knowledge and or experience with advanced street outreach techniques, including harm reduction strategies, crisis intervention techniques and motivational interviewing.
• A highly motivated self-starter and ability to coordinate multiple projects/tasks at once.
• Knowledge of maintaining and executing confidential information using HIPAA standards.
• Strong written and verbal communication skills.
• Good problem solving and conflict resolution skills.
• Computer skills with proficiency in Microsoft Office software.
• Flexible, adaptable and have the capability to work in a fast paced, professional environment.
• Able to work alternative work schedules, evening and weekends as needed for operations of Street Outreach and at the request of management.
• Maintain regular, consistent attendance.
• Participate in staff meetings and training as assigned by your supervisor.
• This position requires driving a company and/or personal vehicle. Must be privileged to drive according to the criteria set forth by Agency MVR guidelines.
• Valid driver's license in jurisdiction of residence
• Vehicle liability coverage if driving personal vehicle (on occasion, may be required to transport clients in personal vehicle)
• May be required to drive a van
• Acceptable Criminal background check
• Negative Drug Screening
• Negative Tuberculosis screening
• CPR/First Aid Certification must be acquired and maintained once employed
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.