Account Charge Auditor
The Account Charge Auditor is responsible for ensuring all billing charges are captured for our emergency and critical care patients. This position will also assist the medical team by auditing records for completeness and provide recommendations on charge practices and procedures to ensure revenues are captured appropriately.
Duties and Responsibilities:
Conduct comprehensive audit of inpatient, outpatient, and emergency patient records to verify client invoices are processed accurately.
Audit medical records to ensure charges have been entered for all procedures, medications, and services rendered.
Review and verify the medical treatment plans or estimates compared to invoice. Alter the doctor if an updated medical treatment plan and financial update is necessary.
Identify, analyze, and reconcile errors or omissions to charges entered.
Provide financial updates to clients as well as provide payment support and plan options.
Inform doctors of any corrections needed to charge entry and/or updates to client invoices.
Develop reports of audit activity and analyze results to identify patterns, trends, variances, and opportunities to improve revenue integrity. Provide recommendations to charge practices and procedures.
Identify issues with charging practices (including fee code use accuracy) and clinical documentation.
Provide support for processing adjustments on client accounts and maintain documentation for these transactions.
Performs other related duties as assigned.
Experience working with medical records and medical invoices.
Experience working in a veterinary environment
Training provided on systems, procedures, and processes.
Successful candidates will also have:
Strong analytical and investigational skills.
Skill in oral and written communication.
Ability to effectively communicate with a wide variety of people and personalities in face-to-face, telephone, and email contacts.
This position is a daytime, 3 on/3 off, rotational schedule plan working 10hr shifts.
Weekends and holidays are required.
At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations.
We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.
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