As part of the Call Center Implementation Liaison team, this position will provide support to MMA East's Benefits Administration operation team and the Call Center Management Team. The Liaison is accountable for facilitating the necessary level of communications between operational department to ensure that all client implementations and open enrollments are completed on time, and meet the expectations of each individual client. Additional responsibilities include the development, updates and delivery of detailed call center and MMA East client facing materials using the Resources and Forms system.
ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited, to the following:
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