Account Specialist - RemitConnect
Commerce Bank

Job Info

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About Working at Commerce

Wouldn't it be great to build your career at a bank that's known for helping people with their financial challenges? That's exactly what you'd be doing when you join the team at Commerce Bank. We're looking for teammates who are ready to do whatever it takes to help our customers with their everyday financial needs. You'd be helping yourself too, because Commerce has a tradition of recognizing and rewarding team members for their talent, skills and contributions.

No wonder we've been an industry leader for over 155 years and have developed a reputation as a great place to work in the financial services world. If you'd like to be a part of a team and culture that is respected by its peers and in your community, we should talk. We're always looking for the best and brightest.

About This Job

The main purpose of this job is to support the day-to-day processes and analysis for Commerce Bank's key clients to support development of trusted business partnerships. The primary responsibility is to handle the daily operational duties associated with proactive account service, retention of relationships and growth of all payment types. The focus is on data analysis, operational quality, problem resolution, productivity, relationship building and customer satisfaction across a variety of payment platforms.

The Account Specialist must have strong oral and written communication skills, project management focus, be detail oriented, and employ necessary follow up skills. The Account Specialist must also maintain the ability to successfully prioritize and multi-task while supporting a variety of Account Managers and their portfolios.

Essential Functions

• Monitor established clients defined SLAs and KPIs; analyze where opportunities exist to improve KPIs and improve client automation rates
  
• Complete day to day escalated support requests, including complex requests related to the clients' process(es)
  
• Analyze and initiate steps to improve the experience of assigned clients
  
• Provide internal support and participate in solving customer problems with internal teams that interact with the payment's teams
  
• Work with external partners to solve customer related issues as required
  
• Perform other duties as assigned
  

Knowledge, Skills & Abilities Required

• Basic knowledge of healthcare insurance claims processing, healthcare revenue cycle, and general knowledge of commercial banking and treasury services
  
• Basic knowledge of electronic and paper transaction processing within a commercial bank
  

• Ability to meet a high level of quality and customer service to internal and external clients
  
• Ability to interact and build relationships with clients
  
• Ability to travel up to 10%; subject to increase with growth of business line
  
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
  
• Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
  
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
  
• Intermediate level proficiency with Microsoft Word, Excel and Outlook
  

Education & Experience

• Bachelor's degree or equivalent combination of education and experience required
  
• 1+ year healthcare insurance claims processing or payment posting experience required
  
• 1+ year customer service experience required
  
• Technical exposure and experience in MS Office, EMR, ERP or Clearinghouse systems preferred
  
• General knowledge of healthcare banking preferred
  
• Healthcare industry and product knowledge (HIPAA & PHI) preferred
  

Location: 811 Main St, Kansas City, Missouri 64105

Time Type:
Full time

This job has expired.