Activity Coordinator - CenterWell - Atlanta, GA - College Park
Partners in Primary Care

Job Info

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Description

CenterWell Senior Primary Care, a subsidiary of Humana Inc., is the new brand for a primary care medical group practice with centers open or opening in Florida, Georgia, Kansas, Louisiana, Missouri, Nevada, North Carolina, South Carolina and Texas. CenterWell Senior Primary Care has a strong emphasis on senior-focused primary care for members of Medicare Advantage health plans and is committed to providing personalized, high-quality primary care combined with an excellent patient experience. CenterWell Senior Primary Care has experience in both the treatment and management of most chronic and acute-care conditions. The practices also provide health education and value-added, well-being services at the centers and around their neighborhoods to help both patients and community members improve their health.

At CenterWell Senior Primary Care, we want to help those in the communities we serve, including our associates, lead their best lives. We support our associates in becoming happier, healthier, and more productive in their professional and personal lives. We promote lifelong well-being by giving our associate fresh perspective, new insights, and exciting opportunities to grow their careers. Our culture is focused on teamwork and providing a positive and welcoming environment for all.

The Community Engagement Activity Coordinator interacts with prospective patients and community partners to provide an overview of the clinical model of care that we employ within our Care Delivery clinics nationwide. The Activity Coordinator will collaborate with local and national team to develop and execute a calendar of events to be hosted either in our in-center activity rooms or in the community at a variety of venues. The Activity Coordinator performs varied activities and moderately complex administrative/operational/customer support assignments. Typically works on semi-routine assignments. Decisions are typically focused on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

Responsibilities

The Activity Coordinator reports to the Community Engagement Manager and also works in close collaboration with the Community Engagement Professionals in the market to develop and sustain strong lasting relationships with community partners, building and executing community events focused on generating leads that turn in to prospective patients with an office visit and building and executing in-center activities focused on "bring a friend" referrals.

The Activity Coordinator is responsible for the creation of the monthly calendar of events for each center within the assigned market. In addition, the Activity Coordinator will enter all events from each calendar into a custom portal for social distribution and marketing, create campaigns in Salesforce, coordinate facilitators for each event, set up and tear down after events, and track participation. The Activity Coordinator is also responsible for ensuring each center within assigned market has the calendar of events displayed and available for distribution. The Activity Coordinator will have responsibility for ordering supplies, marketing materials and maintaining accurate inventory to support all community engagement initiatives.

Required Qualifications:

• 2-3 years of retail customer service experience, consumer-facing marketing experience or community outreach experience
• 2-3 years of technical experience (MS Office suite of products)
• Ability to build community partnerships
• Strong entrepreneurial skills and ambition to meet goals
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences
• This role is part of Humana's Driver safety program and therefore requires an individual to have a valid state driver's license and proof of personal vehicle liability insurance with at least 100,000/300,000/100,000 limits

Preferred Qualifications:

• High School Diploma
• Utilization of Salesforce (CRM)
• Previous experience in establishing community partnerships
• Managed Health Care Experience focusing on Medicare population
• Bilingual Spanish

Additional Information:

Alert:

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Scheduled Weekly Hours

40

Equal Opportunity Employer
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