Acute Service Coordinator
Pittsburgh Mercy

Pittsburgh, Pennsylvania

Posted in Medical and Nursing

Job Info

Employment Type:
Full time




• Master's Degree in a Human Services field such as social work, psychology, rehabilitation, activity therapies, counseling or education and 1 year of paid professional behavioral health experience; OR a Bachelor's Degree with major course work in sociology, social work, psychology, gerontology, science, history, criminal justice, theology, nursing, counseling or education and 3 years of paid behavioral health experience. Other fields of study may be considered with coursework of at least 12 credits in Human Services.

  • Act 33/34 and FBI clearances.
  • Drug Screening
  • Valid driver's license and access to transportation and the ability to drive a company vehicle.
  • Schedule - This is an exempt position
Monday to Friday 9am to 5pm

Weekends off

On-call opportunities to earn extra money

Great Benefit Package: (Benefits start Day 1 of employment)
  • 403B with employer match
  • Paid Time Off (PTO)
  • Medical, Dental, Vision
  • Life Insurance
  • Paid Holiday Days
  • Plus more.........

We're looking for an Acute Service Coordinator to serve on the front lines of one of our most integral programs, helping adults with serious and persistent mental illnesses/emotional disorders get access to services, build support networks, and resolve conflicts.

As an acute service coordinator you will engage in the following activities:

• Advocate for and with the individual being served to ensure responsiveness from natural, community, geriatric and specialized services/supports. Advocacy includes providing information, removing barriers, creating options and resolving problems.

• Maintain an accurate and timely record of Service Coordination activity by completing service documents within 24 hours. Reviewing charts for compliance with regulations and preparing for formal audits

• Ensures individuals being served needs are met through the utilization of natural supports (family, friends), community and geriatric services and specialized services (MH/MR, supported employment, OVR, D&A). Assists individual and family to identify, link, access and coordinate such resources.

• Provide on-site support for all in-patient MH commitments by ensuring all alternatives to hospitalization have been considered first then advocating for admission.

• Provides culturally competent services with consideration for the individual's racial, religious, sex, sexual orientation, age and ethnic background and identification.

• Attends training programs provided through the State, County and Agency to assure that the incumbent is up to date on new approaches, best practices and recovery oriented services. 37.5 annual training is required.

• Ensures the frequency of contact with the individual being served is based on the individual's needs, but at the very least once a month. Provide a full range of Service Coordination services to a designated caseload maximum of 17 individuals for adults.


We're looking for good natured, compassionate, solutions-focused people who demonstrate a high level of integrity, problem solving, and crisis and resource management. If you're highly organized, a good communicator, and a management master, we're looking for you!


We're a community-based health and human services organization using person-centered care to treat our area's most vulnerable populations. We work with clients in settings that are safe and familiar to them, and view them as equal partners when planning, developing, and monitoring care.

Our mission is to be a compassionate, transforming presence within our communities. We reach out to offer help - and hope - to people who are experiencing:
  • Mental illness and substance abuse
  • Physical health needs
  • Intellectual disabilities
  • Traumatic events or circumstances, including homelessness + abuse

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

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