Administrative Assistant -MAT/OTP-
Behavioral Health Network, Inc.

Springfield, Massachusetts

Posted in Health and Safety

This job has expired.

Job Info

Are you an amazing human service provider and ready for your next step to help people overcoming substance use?

Join our team of competent and compassionate professionals as an OTP Clinician in the Opioid Treatment Program (OTP/MAT) at Behavioral Health Network!

The Administrative Assistant is responsible for administrative tasks that support MAT/OTP team in adhering to contractual and regulatory requirements.


    • Welcomes individual served and visitors to the facility.
    • Completes intake process with individual served by gathering demographic information, insurance verification, completion and review of intake documents ensuring signatures and other pertinent information is completed.
    • Enters all pertinent data into Carelogic, Central Registry and Methasoft platforms as required by specific treatment modality.
    • Schedules appropriate intake diagnostics with clinical and medical providers.
    • Alerts clinical and nursing staff of admission and schedule.
    • Scans completed intake packet (ROIs, demographic form, consents, receipt of information, Central Registry consent/admission clearance, etc.) to EHR.
    • Keeps ample supply of packets for new intakes and ensures updated and appropriate paperwork is included.
    • Reviews office supply inventory for the site and provides supervisor orders for facility needs.
    • Prepares copies of materials and informational packets as requested by clinical and medical staff.
    • Answers incoming calls and directs to other staff as appropriate.
    • Schedules appointments including cancellations, and individual served reminders at intervals determined by providers including annual diagnostic.
    • Ensures providers signatures are applied to required documents prior to scanning to Carelogic document library.
    • Maintains daily scanning of individual toxicology screens, transfer documents, last dose verification, take home bottle forms, etc. into Carelogic document library.
    • Coordinates referrals with clinical staff for ongoing treatment; interacts in an effective manner with agencies and services.
    • Ensures that EIM/ESM disenrollments are entered into the Virtual Gateway or forwarded to trained administrative staff as required.
    • Being willing to work a rotating schedule which includes Saturdays.
  • Attends and participates in unit staff meetings on a regular
  • Attends educational programs related to present
  • Utilizes the results of quality care activities and incorporates changes in
  • Adapts to changes in the work environment in a mature and cooperative manner and keeps work aligned to meet individuals served and program needs.
  • Attends mandatory in-services within established time
  • Performs other duties as assigned

    • High School Diploma or GED
    • Bilingual (English/Spanish) required.
    • 1 year of experience in a position(s) which provided administrative/secretarial
    • Basic knowledge of Excel, Word, and other Microsoft products (Smart Sheet/PowerPoint).
    • Proficient in use of all office equipment (copier, fax, PC, printers, and scanners).
    • Must have familiarity with Internet, word processing, and email
    • Ability to be trained and develop proficiency in other software applications as the need
    • Excellent interpersonal skills.
    • Excellent verbal and written communication
    • Ability to work in high demand and/or stressful environments from time to
    • Ability to understand, empathize, and work with individuals recovering from substance misuse, dually diagnosed and/or methadone-maintained population.
    • Recognition of the impact of SUD issues and ability to be sensitive to the population
    • Availability to work variable and flexible hours to meet the needs of the facility.

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This job has expired.

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