To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.:
Daily activities associated with monitoring the performance of a commercial real estate portfolio with the guidance of the Portfolio Manager
Assist Portfolio Manager to monitor all delinquent commercial loans and pursue a course of action to resolve the delinquency
Perform outbound calls with borrowers and / or third-party representatives performing collection and servicing activities
Perform customer service activities related to inbound calls
Perform outbound calls to assess borrower's impact of Federal Disasters
Support Portfolio Manager in clearance of surveillance related activities to include: Tax, Insurance Escrow Analysis, Suspense and Task management
Perform document research to determine guidelines and requirements related to borrower requests and loan issues
Assemble the required supporting documentation to prepare a thorough analysis to support recommendation of borrower special requests including assumptions, easements, partial releases, etc.
Order and review completed property inspections for overall health of property. Identify and escalate significant property issues
Collect and assist to analyze property operating statement and rent rolls as part of Watchlist and collateral review
Maintain accurate records of servicing activities on Company's Systems
Other duties as assigned
To perform this job successfully, an individual must have the following education and/or experience:
High School diploma (or equivalent) is required
College degree preferred
2+ years of experience in the mortgage industry required
Proficient in use of Microsoft Office including report development in Excel and Access as well as Word, PowerPoint and Outlook
Strong leadership, analytical and problem-solving skills
Strong Oral/ Written communication skills
Demonstrate effective use of organizational and time management skills
Self-motivated and works independently
Customer service oriented
Bilingual (English and Spanish) considered a plus
Must pass the Company's Background Screening process prior to beginning employment. Additionally, as a condition of employment, you may be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable.
Ocwen and its subsidiaries are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.
Employment of securities, commodities, and financial services sales agents is projected to grow 4 percent from 2019 to 2029, about as fast as the average for all occupations. Demand for investment banking and retirement services are likely to create employment growth. Securities, commodities, and financial services sales agents work in high-stress environments and often work more than 40 hours per week.
The median annual wage for securities, commodities, and financial services sales agents was $64,770 in May 2020.
Financial Services can be made up of Finance, Insurance, Real Estate, Renting and Leasing. Here are some examples of occupations in Financial Services: