Analyst - Customer Billing

Rochester, New York

Posted in Utilities

$62,000.00 - $78,000.00 per year

This job has expired.

Job Info

The salary range for this position is dependent on experience level ranging from $62,000 to $78,000.00

Analyst Customer Billing


Scope of Work - Main duties, settings, geography, reporting relationships, other relationships:

Provides support to customer service, metering, billing, and net energy billing, with a focus on Community Distributed Generation (CDG) and Remote Net Metering (RNM). Accountable for accuracy and timeliness of billing, internal control and CEO Certification compliance and documentation, and resolving any billing or reporting problems or issues as they arise. Supports the implementation of system changes. Strong desire to satisfy the customer. Reports for duty in storm situations.

MAJOR ROLES AND RESPONSIBILITIES (Scope of work - range of responsibilities):

Completes billing and crediting tasks associated with RNM and CDG accurately and timely. Interacts professionally with stakeholders and customers to resolve inquiries. Provides support to RNM and CDG external billing team. Supports the implementation of system changes and assists with the development of new processes. Activities may include but are not limited to: Development of new processes, testing and implementation, and system interfaces to other work processes. Supports major/critical projects and the development of strategies and plans to achieve key corporate objectives Other billing functions if/when business needs dictate



Education & Experience Required:

  • Bachelor or Associates Degree preferred, or three to five years of relevant Billing or Customer Care experience.
  • Experience with SAP and Customer Relationship Management and Billing. (CRMB) applications highly desirable.
  • Experience with customer service policies, practices, filed rate tariffs, and billing
  • Microsoft Excel proficiency required.


  • Strong interpersonal, written, and verbal skills
  • Strong decision making, analytical, problem solving, and negotiating skills
  • Good computer skills including Microsoft Office products and SAP-CRMB


Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country

AVANGRID's employment practices and policies are geared to hiring a diverse workforce and sustaining an inclusive culture. At AVANGRID we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.
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Job Posting End Date:

This job has expired.

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