Analyst, Guest Experience
Inspire Brands

Job Info

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This position will support the generation of insights and analytics as related to the Guest Experience across all brands within the Inspire Brands portfolio. The position will interface with a variety of cross functional teams to support the brands by driving business value through enhanced analytics of the Guest Experience program.

RESPONSIBILITIES

• Support analysis to identify top drivers impacting the Guest Experience across each brand and provide data driven insights to drive change
• Interface between each brand and our Guest Experience Partner to provide internal support across the enterprise including, but not limited to: maintaining brand hierarchies, leading weekly meetings, and updating cross functional teams on specific needs
• Develop expertise regarding relevant data and data sources to enable efficient analytical processes across the Guest Experience Analytics team
• Support cross functional assignments and projects with analytic support requests made by brand counterparts
• Support data governance of Guest Experience data with the IT/data platform teams to ensure data accuracy

EDUCATION & EXPERIENCE QUALIFICATIONS

• Degree in statistics, economics, finance, engineering, operations, or a related field
• 1 - 3 years' experience in an analytical role preferred

REQUIRED KNOWLEDGE, SKILLS or ABILITIES

• Curiosity surrounding the use of data to solve business problems
• Strong aptitude in understanding and development of predictive analytical models
• Intermediate knowledge of SQL or Python
• Experience in automating reporting and implementing efficient processes that are scalable
• Experience in data management and validation through working with IT/data platform teams
• Experience in solving complex business problems through cross functional work and analytics

Inspire Brands is a multi-brand restaurant company whose portfolio includes more than 11,200 Arby's, Buffalo Wild Wings, SONIC Drive-In, Rusty Taco and Jimmy John's locations worldwide.
We are creating a family of brands with maverick qualities, each with their own distinct positioning, guest experience, and product offering. Our brands are diverse, distinctive, and fan favorites. In a sense, you could say we seek those who provide something different than the norm.

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