Animal Care Supervisor>
VCA
Job Info
We are seeking a highly experienced Animal Care Professional to join our leadership team as Animal Care Supervisor.
As a member of the VCA team, your mission will be to win the confidence of every pet parent-by delivering an outstanding client experience-so they will partner with us for the lifelong care of their companion animals.
The Animal Care Supervisor is responsible for hiring, training and scheduling boarding and grooming staff for 7 days a week. In addition, they are responsible for monitoring the well-being of all pets in the care of the boarding department, ensuring adequate record keeping and monitoring of feeding schedules and medication administration is done appropriately. This position will work in conjunction with the hospital's medical staff to provide medical care when appropriate and necessary.
The Supervisor will ensure that laundry, bathing, cleaning and other tasks are completed in a timely manner. They also work with staff to provide excellent customer service while booking appointments, during drop off, when communicating with clients during their pets stay, and the pickup of pets. Finally, the Supervisor will direct other projects within the boarding facility as necessary.
Responsibilities include, but are not limited to:
- Directly supervise animal care staff and assist other managers in the supervision of their staff when necessary
- Train and supervise the animal care team members to ensure exceptional care, quality client service and maximum productivity and to enable employees to support the goals of the department
- Promote a "one practice" philosophy by tearing down the "wall" between the hospital and the rest of the practice, promoting the Gold Standards of VCA SylvaniaVET
- Assist in performance appraisals on staff members under their supervision
- Assist in administering Performance Improvement Plans and Corrective Action when necessary
- Foster effective communication between the hospital and VCA SylvaniaVET clients
- Support the administrative and financial policies of the practice
- Participate on committees as assigned
- Create and maintain work schedules that support the needs of the hospital while working within the confines of a 40 hour work week
- Assist in providing solutions to practice wide problems
- Assist in increasing revenue for the hospital, as well as decreasing unnecessary expenses
- Lead by example through effective communication, positive attitude and upbeat demeanor
- Perform other related duties and responsibilities as required
Minimum Requirements
- Prior Animal Care Experience.
- Knowledge of dog and cat body language and behavior.
- General animal care and handling experience.
- You are required to ensure staff receives information from the previous shift and then communicate information to the next shift.
- You must be able to communicate well across different departments, with the hospital staff, and with clients. Communication is in-person, by phone, through client file notes, and via e-mail and text-message.
- Familiarity with Microsoft Office and Outlook, as well as basic typing skills is required.
Preferred Qualifications
- * 2+ years Veterinary or Boarding Facility experience.
- * 2+ years Supervisory experience in an animal-related field.
Required Experience
- * 6 months to one year of Supervisory experience.
- * 1+ year of Veterinary Assistant/ Technician Experience OR 2+ years Boarding Facility/ Kennel Experience.
Why You Should Consider Us
At VCA, your passion for medicine and compassion for pets and people is matched with a commitment to your professional growth.
We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more
If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com
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