Application Support Analyst I

Mission, Kansas

Posted in IT
6 days ago

This job has expired.

Job Info

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SHIFT: Sunday-Wednesday from 8pm-6:30am

Job Summary: Respond to inbound customer service calls to provide remote support problem resolution with the highest level of professionalism and courtesy. Responsible for opening service requests in a ticketing system that allows for organizing, tracking, and escalating of customer inquiries that range from general "how to" questions to more advanced technical issues. The Technical Support Analyst may also assist with customer support projects and/or research projects, as needed.  

Regular and punctual attendance is an essential function of every job at the company.

Scope of the Role:   
Analyze, troubleshoot, maintain, and repair company systems, hardware, and computer peripherals  
Maintain, upgrade, or replace software systems and provide hardware support   
Support and maintain user account information including rights, security, and systems groups  
Maintain progressive knowledge of company systems  
Perform other duties as assigned  

Education and Experience Requirements:   
Requires a minimum of an Associate's degree in an engineering or technology related field or a Bachelor's degree or equivalent, or 2 years of related experience  
Basic Windows OS Knowledge (NT/XP/7/8)  
Requires working knowledge of desktop and peripheral troubleshooting  
Preferred familiarity with a ticketing or service desk software application and SLA driven resolution times   

Attributes Desired:   
Problem solving and analytical skills  
Positive attitude, drive and tenacity  
Excellent customer service skills  
Excellent written and verbal communication skills  
Ability to multitask with varying priorities and attention to detail

Preferred Skills:   
Knowledge of company systems  
Experience in pharmacy   
Working Conditions:This position operates in an office environment. Routine use of standard office equipment is required. Must be able to use a computer for extended periods of time. Regularly required to sit, use hands and fingers, and expected to occasionally lift , stoop, bend and reach. Ability to learn and solve practical problems and interpret a variety of instructions is required.  

This job has expired.

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