Application Support Analyst I
GDH
Job Info
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SHIFT: Sunday-Wednesday from 8pm-6:30am
Job Summary: Respond to inbound customer service calls to provide remote support problem resolution with the highest level of professionalism and courtesy. Responsible for opening service requests in a ticketing system that allows for organizing, tracking, and escalating of customer inquiries that range from general "how to" questions to more advanced technical issues. The Technical Support Analyst may also assist with customer support projects and/or research projects, as needed.
Regular and punctual attendance is an essential function of every job at the company.
Scope of the Role:
Analyze, troubleshoot, maintain, and repair company systems, hardware, and computer peripherals
Maintain, upgrade, or replace software systems and provide hardware support
Support and maintain user account information including rights, security, and systems groups
Maintain progressive knowledge of company systems
Perform other duties as assigned
Education and Experience Requirements:
Requires a minimum of an Associate's degree in an engineering or technology related field or a Bachelor's degree or equivalent, or 2 years of related experience
Basic Windows OS Knowledge (NT/XP/7/8)
Requires working knowledge of desktop and peripheral troubleshooting
Preferred familiarity with a ticketing or service desk software application and SLA driven resolution times
Attributes Desired:
Problem solving and analytical skills
Positive attitude, drive and tenacity
Excellent customer service skills
Excellent written and verbal communication skills
Ability to multitask with varying priorities and attention to detail
Preferred Skills:
Knowledge of company systems
Experience in pharmacy
Working Conditions:This position operates in an office environment. Routine use of standard office equipment is required. Must be able to use a computer for extended periods of time. Regularly required to sit, use hands and fingers, and expected to occasionally lift , stoop, bend and reach. Ability to learn and solve practical problems and interpret a variety of instructions is required.
This job has expired.
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