Application Support Specialist
CyberCoders

Job Info

Application Support Specialist Are you ready to join a place where you can see rapid growth, high-visibility & are treated like family? We are a multi-state (with international presence throughout North America!) owner, operator and third-party manager of single-family & multi-family residential homes. Coming off of our recent IPO, single-family & multi-family acquisitions, our IT and Technical support team is growing!
We operate in over 20 metro areas across the US & Canada (& Growing!), and have established our stellar reputation over the course of many years. We love our employees, and believe that a positive work environment where every employee is treated like family is a must! Ready to join a rocket ship of a company & take your career along for the ride? Please read on!
What's In It for You - Top pay, benefits, perks growth opportunity
- Incredible team support, questions are shared and answered amongst the support team through Slack
- Flexible, relaxed work environment where employees are treated like family
- Hybrid work schedule, M/F WFH & Tue-Thur in our brand-new, state-of-the art office!
- Be a key player to our continued success growth
- Make a HUGE impact across multiple departments across all of our tech platforms where you'll have a ton of visibility within our company our parent company
What You Need for this Position - Bachelor's degree (or related professional experience) & 2+ yrs experience with Yardi Voyager 7S (strongly preferred)
- Passion for learning new tech
- Basic to intermediate technical support and IT troubleshooting, customer support
- Support desk experience
- Desire to learn new tech & implement innovative ideas/solutions

Bonus Points for:
- Basic accounting knowledge/experience
- Hands on experience of Yardi tools like YSR, Correspondence, Notifications and Task Runner
What You Will Be Doing - Collaborating across the organization, ensuring outstanding technical support (application support), troubleshooting & problem resolution for Yardi Voyager 7S & other tech platforms (homegrown & 3rd party that we'll train you on)
- SLA & ticket closure maintenance while meeting SLA expectations for ticket responses based upon prioritization
- Working with development, QA, product & other departments to document, prioritize bugs in our software
- Account creation, enforcement of user permissions & security groups
- Providing concise, pragmatic and straightforward answers to questions about technical issues
- Process improvement
- Promote best practices, ensuring data cohesion & integrity throughout the org
- Proving analysis & severity of issues, requests, inquiries
- Consult on basic IT SW & HW support issues
- Report generation on ticket history + system usage as necessary
- Monitoring system health with performance metrics & running pre-programed automated tests
So, if you are an Technical Support Specialist, Tier-1 Tech Support Analyst or application support specialist with hands-on Yardi, residential real estate industry or related experience, apply today!
- Applicants must be authorized to work in the U.S.



*CyberCoders, Inc is proud to be an Equal Opportunity Employer*



All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.



*Your Right to Work* - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.