Applications Support Analyst
Kforce Inc

Tempe, Arizona

Posted in Recruitment Consultancy


This job has expired.

Job Info


RESPONSIBILITIES:

Kforce has a client that is seeking an Applications Support Analyst in Tempe, AZ.Responsibilities:
  • Write complex queries to fulfill advanced data delivery requests (reports, extractions, etc.)
  • Implement and maintain system monitoring tools, alerting mechanisms, and dashboards
  • Investigate, diagnose, and resolve issues with applications, databases, interfaces, and reports
  • Assemble data, ensure accuracy, perform analysis, enhance KPIs, and deliver actionable metrics
  • Provide timely resolution of requests, tickets, alerts, and alarms per agreed-upon SLA
  • Identify, test, validate, research, and action break-fix, workarounds, and defect management
  • Collaborate with internal teams to fully document complex business problems and solutions
  • Determine the root cause of incidents and make recommendations for prevention in the future
  • Improve early detection of issues through automation and tool configuration
  • Review existing support processes for effectiveness; Recommend and drive improvements
  • Collaborate with software teams to prioritize known defects and intermediate workarounds
  • Train peers on new tools, techniques, lessons learned, and process improvements


REQUIREMENTS:

  • Experience in fast-paced technical support, data delivery, or help desk environment
  • Advanced knowledge and scripting capabilities in support of an Oracle PL/SQL environment
  • Demonstrated experience with data extractions and visualizations (Power BI, SSRS, Tableau, O365)
  • Ability to provide thought leadership and implementation of tools, workarounds, and solutions
  • Experience supporting the workflow of applications and data integration (FTP/SFTP, API, REST)
  • Ability to perform, thoroughly document, and communicate outcomes of root cause analysis
  • Working knowledge of analytical tools and methodologies for critical thinking and problem solving
  • Ability to quickly understand the relevance of data to business needs and processes
  • Experience supporting Microsoft technology stack (C#, ASP.NET, HTML5, etc.)
  • Working familiarity with monitoring and alerting tools, techniques, and methodologies
  • Basic understanding of ITIL framework and industry-standard processes
  • Ability to actively participate in on-call duties and responsibilities
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.


This job has expired.

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