Associate Auto Claims Advisor
CSAA Insurance Group, a AAA Insurer

Job Info

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We are currently hiring in Las Vegas NV, Oklahoma City OK, and Colorado Springs CO.

Our Core Beliefs are the foundation of our culture. At CSAA Insurance Group, a AAA Insurer, we believe in Unwavering Integrity, Personal and Mutual Accountability, The Power of Inclusion, A Passion for Service Excellence, Thinking Big and Moving Fast, and Investing in Ourselves. Join us as an Associate Auto Claims Advisor and put these beliefs into play every single day!

Essential responsibilities

• Investigates, evaluates, negotiates and settles auto and property damage claims.

• Opens claims and acquires required information and loss details from the insured, claimant and other involved parties.

• Explains policy, coverage and appropriate course of action (follow-up, status calls, touch base with the customer).

• Documents claim files, sends appropriate correspondence and communicates with customers and repair facilities.

• Ensures compliance with specific state regulations, policy provisions and standard operating procedures.

• Arranges, handles and pays repair, rental, towing, total losses and negotiates storage.

• Applies knowledge of estimating standards ranging from minor to moderate complexity.

• Paid 5-week virtual training that is a combination of classroom and on-the-job training.

• Training starts on 6/14.

• Compensation: $22.77/hour. for OK and CO. $23.91/hour for NV.

What would make us excited about you

• High School Diploma or GED required.

• 2 years of customer service experience in a fast-paced setting.

• Flexibility to work any shift during the operating hours of 5:30 a.m. to 7 p.m. PST, which may include evenings and/or weekends.

• Capability to train and perform the job in a remote setting as required.

• Outstanding interpersonal and strong computer navigation abilities.

• Ability to handle several tasks simultaneously.

• Insurance experience a plus.

• Bilingual a plus.

Why join us

• Make a difference. We don't just go to work. We're a team of employees committed to AAA members, our communities and each other.

• Lifestyle. We drive strategy through innovation. We do honorable work, and we live our core beliefs.

• Recognition. We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more!

Read more about what we offer and what it is like to be a part of our dynamic team at: Benefits (aaa.com)

Let's work together

Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don't miss important updates from us.

Headquartered in Walnut Creek, California, our community also works in Arizona, Colorado, Nevada, New Jersey and Oklahoma. Our differences, visible and invisible, make every individual at CSAA Insurance Group unique and valuable. We strive to foster a culture where all employees feel a sense of belonging and can leverage their differences to thrive. We believe in embracing our unique identities, experiences, and points of view to advance our company and reflect our communities and members.

If reasonable accommodation is needed to participate in the job application or interview process please contact TalentAcquisition@csaa.com.

CSAA Insurance Group is an equal opportunity employer.

In compliance of Colorado's Equal Pay for Equal Work Act (EPEWA) we are disclosing the compensation, or a range thereof, for roles that will be, or could be performed in Colorado. If performed in Colorado, this position has an hourly pay rate of $22.77. with an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 5% of eligible pay.

Please note, hourly or salary compensation, or the range of hourly or salary compensation available for a position may vary by location. We reserve the right to amend these benefits at any time and actual compensation will be determined at time of offer.

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