Associate Client Manager
RELX

Job Info

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What you will focus on:

• Meet or exceed monthly, quarterly, and annual retention, customer satisfaction, usage, and sales goals.
• Design plans to achieve these goals and create strategies to combat potential revenue losses.
• Build strong relationships with clients and understand the goals of each client to ensure client satisfaction.
• Identify competitive threats and develop effective countermeasures.
• Identify growth opportunities including up-sells and cross-sells.
• Collaborate with Customer Success, Sales, Marketing, and Product teams to optimize utilization of resources and ensure success.

What we expect from you:

• Manage client relationships, develop account plans, and engage in day-to-day communications with customers including answer their questions, manage challenges, and collect and communicate feedback to Management and the appropriate teams.
• Utilize all required sales processes, internal tools, and systems.
• Prepare all documentation for client business reviews, create presentations to inform existing clients about LexisNexis Intellectual Property products or services, and develop creative solutions including proposals for existing clients.
• Have a strong understanding of all core products including TotalPatent One, PatentOptimizer, PatentAdvisor, and PatentSight, and be able to confidently answer questions and demonstrate these solutions.
• Provide accurate and consistent reporting of progress towards meeting goals to Management including sales forecasting.
• Stay up-to-date with product enhancements, business strategy, etc.
• Know and understand the competition.
• Proven track record of success in client management and sales.
• You are a great relationship manager with customer focus skills able to build relationships with both internal and external parties.
• You are metrics-driven and analytical. You can prioritize in a fast-paced environment, drive and achieve results under time pressure.
• You have a strong business acumen, capable of understanding your impact on territory performance as measured by net revenue retention, profit, and customer measures.
• You have the mindset of an entrepreneur and can navigate a large organization.
• You are flexible and can easily adapt to changes.

Qualifications:

• Bachelor's degree or equivalent experience.
• 0-2 years of experience in customer service, client management, B2B sales, marketing, and/or training.
• Ability to work cooperatively in a team environment and across the organization to achieve group and organizational goals.
• Strong time management, organizational, planning and forecasting skills.
• Strong oral and written communication skills, presentation, and negotiation skills.
• Highly proficient with MS Office Suite as well as CRM programs, i.e. NetSuite, Salesforce etc.
• Familiarity with the Intellectual Property market and the patenting process is a plus.
• May require local and overnight business travel (up to 25% of the time)

About LexisNexis:

LexisNexis Intellectual Property is part of LexisNexis Reed Tech, a division of LexisNexis Legal and Professional. LexisNexis is a leading global provider of legal, regulatory, business information and analytics that help customers increase productivity, improve decision-making and outcomes, and advance the rule of law around the world. We're a part of the stock listed RELX Group, serving customers in more than 130 countries with 10,000 employees worldwide. To learn more, visit us atwww.lexisnexisip.com

LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact accommodations@relx.com or if you are based in the US you may also contact us on 1.855.833.5120.

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