Audio Visual Technician (Digital Media Specialist)
Indiana University

Job Info

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Department

VICE PRES INFORMATION TECHNLGY (UA-VPIT-IUBLA)

Department Information

At University Information Technology Services (UITS) we provide the technology, tools, and services you need to succeed. UITS supports IU's vision for excellence in research, teaching, outreach, and lifelong learning. We ensure a workplace that encourages growth, flexibility, and creativity, as well as a culture that champions inclusion, diversity, and overall employee well-being through programs supported university wide. As an Equal Opportunity Employer, we believe in each person's potential, and we'll help you reach yours.

Job Summary

Core Level Job Summary

Departmental Responsibilities

• Acts as AV installation lead, including picking equipment from inventory, coordinating with technicians to complete the physical installation and commissioning of components.
• Ability to read and understand schematic diagrams and install AV equipment per schematics.

General Responsibilities

• Ensures operational integrity in the design, development, and implementation of systems in the classrooms/other learning environment for maximum availability and performance by monitoring queues, investigating, diagnosing and resolving moderately complex equipment failures.
• Develops and implements preventive maintenance procedures; performs inventory control and oversees repair shop and work area.
• Installs, tests and monitors applications software to maintain integrity and security and ensure compliance with departmental and industry standards.
• Evaluates trends, collaborates on design, specification and acquisition and interacts with external vendors/installers on the implementation of hardware and control systems meeting classroom operational needs.
• Researches and stays up-to-date on emerging digital media technologies and multimedia systems.

Mastery Level Job Summary

Departmental Responsibilities

• Equipment check-in and inventory of stock and installed technology. Enters information into database to maintain inventory.
• Ability to reach and understand schematic diagrams and install AV equipment per schematics.

General Responsibilities

• Provides operational support for various education technology systems and infrastructure, including participating in the specification, acquisition and implementation of hardware and software systems.
• Ensures maximum availability and performance of various technology hardware, software, and systems, monitors incident reporting queues, investigates and resolves equipment failures, diagnoses operational problems.
• Develops and implements preventive maintenance procedures and participates in life cycle replacement on technology equipment.
• Installs, tests, and monitors applications software and hardware in computer systems.
• Provides technical training and support to junior support staff, units and departments, maintains knowledge,and evaluates emerging technologies.
• Performs inventory control and collaborates with outside vendors as appropriate.

Qualifications

This position is posted at the Core Career Level but may be filled at the Mastery Career Level depending on the candidate's qualifications. Although they will be similar, the duties and responsibilities may differ if filled at the lower rank. Please see the qualifications for each level listed below.

Core

EDUCATION

Required

• Bachelor's degree preferably in related field

WORK EXPERIENCE

Required

• Some multimedia systems or related experience

Combinations of related education and experience may be considered

SKILLS

Required

• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrated time management and priority setting skills
• Demonstrates a high commitment to quality
• Possesses flexibility to work in a fast paced, dynamic environment
• Seeks to acquire knowledge in area of specialty

Preferred

• Highly thorough and dependable
• Demonstrates a high level of accuracy, even under pressure
• Operational, diagnostic and maintenance skills for video and audio systems essential
• Knowledge of cable termination and AV rack building (Category cable and various audio calble terminations)
• Experience with one or more programming tools preferred (Crestron, XML, HTML, SIMPL, C/C++, MySQL, Ethernet/TCP-IP protocols)

Mastery

EDUCATION

Required

• High school diploma or GED

Preferred

• Associate's degree

WORK EXPERIENCE

Required

• 4 years media software, hardware, and systems or related experience

SKILLS

• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrated time management and priority setting skills
• Demonstrates a high commitment to quality
• Possesses flexibility to work in a fast paced, dynamic environment
• Highly thorough and dependable
• Possesses a high degree of initiative
• Ability to build strong customer relationships

Working Conditions / Demands

This position requires the ability to communicate effectively and to operate computers and other related technical equipment. The role is required to maintain and interact with computers and frequently move objects weighing up to 50 pounds. The role requires working at height from ladders/lifts/scaffolding as well as close spaces. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location

Bloomington, Indiana

Job Classification

Career Level: Core

FLSA: Exempt

Job Function: Information Technology

Job Family: Instructional Technology

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Posting Disclaimer

Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

New employees will be provided with information regarding Indiana University's COVID-19 vaccine policy, which includes the opportunity to request an exemption. To learn more, view our COVID-19 vaccine information page.

Equal Employment Opportunity

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.

Contact Us

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Telephone: 812-856-1234

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