Automotive Retail Service Lead / Service Manager
AAA Northern California, Nevada & Utah

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

San Rafael AAA Owned Auto Center Opening Soon!

Come Join Us

Check Out The Benefits:

• Exceptional benefits
  within 30 days
  of hire, with employer contribution to medical/Dental/Vision premiums
• 401K Matching $1 to $1 up to 6% annually
• 17 Paid Days off (22 after 1 year)
  + 9 paid holidays for a great work/life balance, some Saturdays and no Sundays
• Tuition reimbursement for ASE Certifications
• Paid Training
• State of the art equipment
• Clean well equipped shops with consistent car count
• A free AAA Membership and numerous employee discounts

The Automotive Retail Service Lead directs the work and production of the Repair Technicians within the auto repair center locations. Responsible for the revenue performance and production from all Repair Technicians within the location.

ESSENTIAL FUNCTIONS

• Apportions the service repair work among the Repair Technicians and determines best techniques and practices to be used for the work.
• Determines the type of repair materials, supplies, machine.
• ry, equipment and tools to be purchased and used within the repair location.
• Interviews Repair Technician candidates, assesses skill level and qualifications of potential team members and submits selected candidates for hire.
• Training of Repair Technicians and manages the certification process for team members.
• Oversees communication with other departments.
• Creates estimates and procures all needed parts for repairs.
• Sets and adjusts the work schedule and recommended rates of pay for Repair Technicians.
• Provides diagnostic guidance to Repair Technicians and ensures digital vehicle inspection compliance.
• Creates estimates and orders and controls the flow of parts and merchandise to the location as well as handles all merchandise return procedures.
• Appraises Repair Technician's productivity and quality for the purpose of recommending promotions or disciplinary action.
• Oversees quality control of repairs performed and cleanliness of customer's vehicles.
• Handles team member complaints and grievances, and delivers performance feedback/disciplinary action as appropriate.
• Responsible for the safety of the team members and property.
• Ensures internal and external legal and regulatory compliance.
• Maintains record keeping and performs other department managerial and administrative functions required to support the business.
• Note: May require travel to different locations on an as needed basis.

KNOWLEDGE AND SKILLS

• Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
• Effective organization, interpersonal and negotiation skills
• Ability to work scheduled hours as necessitated by business need
• Strong math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
• Strong Member service focus
• Automotive/mechanical/diagnostic background
• Knowledge of equipment/tool operation and diagnostic/repair procedures

EDUCATION

• Valid driver license and acceptable driving record
• High School Diploma or equivalent certification (GED)
• 3-5 years industry experience in auto repair
• Automotive Service Excellence certification desired

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