BA/QA (Salesforce)
Kforce Inc.
Job Info
RESPONSIBILITIES:
Kforce has a client that is seeking a BA/QA (Salesforce) in Everett, MA.Responsibilities:- BA/QA (Salesforce) will collaborate with product owners and other business stakeholders to elicit, analyze, and document business requirements
- Conduct interviews, workshops, and meetings to gather and validate requirements
- Translate business needs into functional specifications and user stories
- Create and maintain documentation such as process flows, use cases, and business rules in Confluence and SharePoint
- Assist in the development of wireframes and prototypes
- Log and manage tasks, user stories, and defects in Jira
- Work closely with the Salesforce Center of Excellence architect and developers to ensure clear understanding of requirements
- Develop and execute test plans, test cases, and test scripts to ensure quality assurance in Salesforce applications
- Conduct functional, regression, and integration testing to identify defects and ensure adherence to requirements
- Collaborate with the Salesforce Center of Excellence architect and developers to troubleshoot issues and verify fixes
- As a BA/QA (Salesforce), you will perform usability testing to ensure user interface designs meet user needs
- Document and track defects and participate in defect triage meetings
- Contribute to the continuous improvement of QA processes and methodologies
- Foster a collaborative and positive team environment where empathy for and responsiveness to business stakeholders is key
REQUIREMENTS:
- Bachelor's degree in Business Administration, Information Systems, Computer Science, or related field
- Proven experience (5 years or more) in business analysis and quality assurance roles
- Demonstrated experience working with Salesforce as either an administrator or developer
- Experience working in Agile environments, participating in Agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives; Ability to adapt to changing requirements and priorities in iterative development cycles
- Strong business analysis skills with the ability to gather, analyze, and document business requirements related to Salesforce implementations or enhancements; Experience in conducting stakeholder interviews, workshops, and requirement prioritization
- Understanding of the Salesforce data model, data migration processes, and data integrity best practices; Experience in data cleansing, data loading, and managing data relationships within Salesforce
- Solid understanding of quality assurance principles and methodologies, with experience in creating test plans, test cases, and executing tests within Salesforce environments; Familiarity with Salesforce-specific testing tools and processes
- Knowledge of Salesforce configuration options, including custom objects, fields, workflows, validation rules, and process builder; Ability to customize Salesforce solutions to meet business requirements without code
- Familiarity with Salesforce integration patterns, APIs, and middleware platforms for integrating Salesforce with other systems such as ERP, marketing automation, or legacy systems
- Ability to provide user training and support for Salesforce applications, including creating documentation, conducting training sessions, and addressing user inquiries and issues
- Excellent communication skills
- Proficiency in Jira, Confluence, GitHub, and M365 productivity software
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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