Kforce has a client that is seeking a Bank Operations Payment Manager in Boston, MA.What You'll do
Maintain full delivery of operational SLA's, including periodic reviews for SLA relevance.
Lead the Operations team to ensure successful delivery of all operational processes.
Drive automation and efficiencies through technology
Establish position as a leader in driving change and digitization within the department and across the company
Build and develop strong, productive relationships with all key internal and external stakeholders to ensure efficiency, customer satisfaction, compliance and cost management
Develop and implement operations solutions tied to strategic business priorities
Resolve service issues and provide accurate forecasts of workload and resource requirements
Continually review processes and procedures, identifying opportunities to enhance service delivery and operational effectiveness
Develop plans to ensure high productivity and efficiency while minimizing risk
Ensure operational processes are robust and in-line with the risk and regulatory frameworks while challenging processes
Promote a positive working environment focused on results and service delivery via effective coaching and team development
Actively support and promote a culture of change and ensure day-to-day service quality is maintained through periods of strategic change
Prepare annual development plans, budgets, and a practical approach to monitoring the execution of same
Develop, implement and monitor end-to-end back office processes
Bachelor's degree preferred
Five years experience in banking operations, (Deposit Operations and/or Loan Servicing required) with a minimum of 2 in a management capacity
Exceptional Microsoft Office skills, familiarity with Microsoft Reporting Services and Core Banking Systems
Technology background and operational automation experience - looking at what processes could be automated or just improving one
Strong business acumen and excellent relationship management skills across all levels
Strong leadership, and the ability develop and execute on strategy
Strong analytical ability, decision making and problem-solving skills
Budget and expense management understanding
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
According to the US Bureau of Labor Statistics (BLS), human resources specialists is projected to grow 7 percent from 2019 to 2029, faster than the average for all occupations. Human resources specialists will be needed to handle increasingly complex employment laws and healthcare coverage options. Most growth is projected to be in the professional, scientific, and technical services industry.
According to BLS, the median annual wage for human resources specialists was $63,490 in May 2020.
Here are some occupations within Recruitment and Consultancy: