Billing Specialist

Augusta, Georgia

Posted in IT

Job Info

ADP is seeking a Billing Associate to join our Billing/Order to Invoice (OTI) team. This individual will be responsible for a broad range of analytical, technical and billing responsibilities. The potential candidate is responsible to manage various tasks and is accountable to ensure the efficient operation and support of various business units from a billing perspective. As a member of the Order to Invoice (OTI) team, you will play an integral role in working with a broad range of business partners. Timely and accurate invoicing and case resolution are key as well as the ability to work independently in a fast-paced environment. As a Billing Specialist, you will be responsible for performing the billing and analytical functions covering $6 Billion in revenue annually.



  • Perform all billing transactions timely and accurately to ensure an exceptional client experience
  • Conform to ADP's standard operating procedures and processes to meet ADP's contractual requirements with our clients
  • Perform monthly SOX Audits in accordance with Standard Operation Procedures, and maintain the documentation required for established key controls
  • Accurately research and resolve suspended billing transactions, terminated billing transactions and active clients not billing in order to ensure the accurate recording of ADP's revenue
  • Perform month over month billing variance analysis
  • Handling internal client inquiries via case management systems accurately to include case resolution with supporting documentation within established Service Level Agreements
  • Experience in working on various business management systems (i.e. Oracle, SAP, Mainframe, Salesforce, etc.)
  • Ability to read and comprehend Master Service Agreements (MSA), client contracts/amendments and established standard operating process documentation
  • Ability to understand the flow of data to ensure accurate and complete billing
  • Thrive in a metrics driven environment, meeting or exceeding department goals based on key performance indicators
  • Perform research using multiple systems and query tools
  • Analyze billing transactions for completeness and accuracy; escalate findings to technical support to ensure process gaps are identified and closed
  • Set up, change and manage client information as requested
  • Availability to work flexible hours as needed, adhere to blackout time off requirements, particularly during month-end processing; dependability and punctuality is essential
  • Excellent verbal and written communication skills with close attention to detail
  • Build relationships of trust, respect, and partnership by providing excellent service to our external clients and our internal production and support teams by providing insightful expertise
  • Work directly with billing leadership, internal and external clients to resolve areas of dissatisfaction and prevent further occurrences
  • Perform other related duties as assigned by the Manager/Supervisor.




  • Associate degree or equivalent work experience



  • 1-2 years of experience in Billing, Finance and/or Accounting
  • Business experience in a large matrix organization
  • Proficiency in Microsoft Office with advanced skills in Microsoft Excel
  • Ability to meet deadlines
  • Strong analytical and communication skills


  • 1-2 years of experience in Billing, Finance and/or Accounting

Explore our COVID-19 page to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

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