Branch Manager - Engineering Excellence
Service Experts

Job Info

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Branch Manager - Engineering Excellence

Reports To: Region Manager

Status: Salary, Exempt

Location Name: EENA Columbus Branch

Address: 727 N. Wilson Road, Suite 272 Columbus, OH 43204

Join the team of experts and realize your true potential!

Why You Should Join the Engineering Excellence Team?

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join our winning team by applying today!

Position Summary: The Branch Manager oversees operation, procedural and performance standards, customer satisfaction and financial position of Engineering Excellence clients. This position has responsibility including facilities maintenance and contracted services, financial management, and staff supervision and development. Ensures continuity in all critical client touch points between client and EE.

Responsibilities:

• Manage and be a Safety leader to all techs in your
• Follow through with ALL company safety initiatives and verify proper PPE is used at all tim
• Ensure the branch is setup for success and hits revenue/profitability goals.
• Verify all company vehicles and/or tools are taken care of.
• Dispatch and make sure all ETA's are made per customer requiremen
• Perform site and vehicle inspections to maintain quality and stay on top of training opportun
• Have development plan for all techs and apprentices that supports company growth.
• Develop a Field Supervisor position to get all techs to next level, while teaching them business side of scheduling and assisting with branch operations.
• Help Develop truck stock program that fits the needs of your are
• Review site history and quote notes daily to verify we are meeting customer need
• Maintain communication with techs and know where they are at all tim
• Provide second opinions to ensure best solutions and technical diagnostic
• Layout and manage work l
• Quote replacement vs repair for customer
• Be able to run retrofits, installs and large-scale projects.
• Obtain the correct part info and pricing needed for quotes and T&M jobs.
• Complete all quotes within 24-48hrs to meet customer expect
• Order all parts within 24hrs of approval and setup ETA in Data B
• Review completed WKO's, Job profitability, and be able to explain poor m
• Interview and keep up with possible technician candidates.
• Grow your team to accomplish the company's goals.

Qualifications:

• High School diploma or GED.
• 5+ years in the HVAC or mechanical service industry preferred.
• 2+ years of leading or supervising the work of others
• 2+ years of frontline customer service experience.
• HVAC technical experience-prior commercial field service experience preferred
• Strong communication and relationship building skills
• Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Economics and Accounting - Knowledge of basic economic and accounting principles and practices
• Complex Problem Solving - identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Critical Thinking - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

About Us: For over four decades, Engineering Excellence has been the leader in National Commercial HVAC service and maintenance. Engineering Excellence provides HVAC-R coverage in the US and Canada including Alaska and Hawaii. We have self-performing HVAC technicians as well as a network of 500+ mechanical contracting service providers delivering nationwide HVAC unit replacements, maintenance, service, audits and energy consulting. Learn more: www.engineeringexcellence.com

What Do We Offer You as an Engineering Excellence Employee?

Engineering Excellence offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as an Engineering Excellence valued employee.

• Competitive Pay, including incentive opportunities for many positions
• Paid Time Off and Company Holiday Pay
• Medical /Dental /Vision Insurance programs
• 401(k) Retirement Savings Plan with company matching contributions
• Life Insurance, for you and options you can elect for your family
• Company paid short-term disability
• Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work
• Supplemental benefit programs such as: Legal advice, pet insurance, health advocacy programs
• Training opportunities through our Experts University
• Career Development opportunities

This job has expired.