Business Analyst
The Judge Group Inc.

Job Info

---

Location: Princeton, NJ
Description: Our client is currently seeking a Business Analyst

This job will have the following responsibilities:

• Supports the build and run activities of technology assets within Learning area, ensuring they are reliable, accessible, & secure
• Reviewing and Updating Support and troubleshooting documentation o Assisting with resolution of support escalations
• Support ticket review and analysis for process improvements o Assisting with coordination of Integration testing and patch/upgrade testing o Assisting with creation and review of Test Plans
• Documenting and categorizing Tools across Learning application o Researching and tracking compatibility across Learning related Tools
• Tracking Versions of applications and tools
• Documenting support processes
• Provides oversight of Service Providers to support Content Management within Global Learning Management System
• Works closely with IT Quality Management team to ensure Learning systems adhere to validation requirements
• Ensures compliance to evolving regulations, particularly General Data Protection Regulation (GDPR) • Supports Lead DCM to proactively look for opportunities to improve Re-use and continuously simplify our IT environment
• Utilizes Vitalize (ServiceNow) Incident, Request, Idea/Demand, Knowledge process partnering with BMS Application Support vendor
• Works in an Agile manner
• Requires the ability to work independently and effectively manage several concurrent tasks
  

Qualifications & Requirements:

• Bachelors or Masters degree in an IT or Engineering related field
• 3+ Years of ServiceNow
• 4-6+ years of experience developing, implementing and supporting Human Resources Technologies
• 3-5+ years experience supporting SAP Success Factors Learning Management/BizX system or similar LMS application
• Understanding of Content Management within a Learning Management System
• Experience in troubleshooting and deploying Content for Mobile (iOS and Android)
• Strong documentation skills related to support process and troubleshooting
• Experience documenting functional and technical requirements
• Ability to adjust to frequently changing priorities
• Strong Outlook mail/calendar, Excel, Word, PowerPoint, Visio skills
• Sharepoint Online skills
• Excellent Communication skills
• Proficiency in demonstrating the Core BMS Values
  

Contact: wsill@judge.com

This job and many more are available through The Judge Group. Find us on the web at www.judge.com

This job has expired.