Business Systems Analyst
American Cybersystems, Inc.

Job Info

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Innova Solutions is immediately hiring Business Analyst.

Position type: Contract
Duration: 9 months+
Location: Pleasanton, CA or Atlanta, GA or Austin, TX

As a Business Analyst:
As a Business Analyst, you will work within a global team, spanning various time zones and ensure excellent customer service. In this role, you will partner closely with our internal Business Technology group and our Support teams to maintain and enhance our systems and tools largely powered by Salesforce.com.

Responsibilities:

• Reimagine how customer support can improve customer experience and identify opportunities for technology improvements that lead to best in class customer service
• Plan, prioritize and lead the delivery of systems on the Support roadmap to meet Support strategy and business needs
• Assume role of product owner in scrum team(s) ensuring business requirements documentation, user story readiness, backlog grooming, user acceptance testing and release planning
• Work and collaborate cross functionally with business technology, environments, services and product teams to prioritize requirements and define the delivery roadmap
• Troubleshoot and triage reported system issues and work with the business and business technology to find viable solutions and facilitate resolution of issues

Qualifications:

• 3+ years Business Analyst experience, preferably supporting enterprise-sized organizations.
• 2+ years experience working with Salesforce.com Service Cloud.
• 1+ year experience with agile development processes.
• Ability to be flexible, multi-task and get things done in a fast-paced and constantly changing environment
• Previous experience providing technical/customer support

Nice to have:

• Familiarity with Coveo and Adobe Experience Manager (AEM) is a plus
• Salesforce certification is a plus
• Proficiency with JIRA and Confluence a huge plus

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.

Thank you!
Matt Delacruz
Sr. Technical Recruiter
510-690-5455
Matthew.delacruz@innovasoltuions.com

PAY RANGE AND BENEFITS:
Pay Range*: $60/hr w2
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS:Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

• One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022)
• ClearlyRated® Client Diamond Award Winner (2020)
• One of the Largest Certified MBE Companies in the NMSDC Network (2022)
• Advanced Tier Services partner with AWS and Gold with MS

Website: https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

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