Care Coordinator-CenterWell- Greenville, SC
Partners in Primary Care

Job Info

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Description

The Care Management Support Professional 1 contributes to administration of care management. Provides non-clinical support to the assessment and evaluation of members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Care Management Support Professional 1 work assignments are often straightforward and of moderate complexity.

Responsibilities

Be a part of the CDO Partners in Primary Care leadership team, a subsidiary whose purpose is to provide care management program support resources to physicians, physician groups, and integrated healthcare delivery systems throughout the country.

Healthcare isn't just about health anymore. It's about caring for family, friends, finances, and personal life goals. It's about living life fully. At Partners in Primary Care, a division of Humana, we want to help people everywhere, including our associates, lead their best lives. We support our associates to be happier, healthier, and more productive in their professional and personal lives. We encourage our people to build relationships that inspire, support, and challenge them. We promote lifelong well-being by giving our associates fresh perspective, new insights, and exciting opportunities to grow their careers. At Partners in Primary Care, we're seeking innovative people who want to make positive changes in their lives, the lives of our members, and the healthcare industry as a whole.

• CenterWell Senior Primary Care, a subsidiary of Humana Inc., is the new brand for a primary care medical group practice with centers open or opening in Florida, Georgia, Kansas, Louisiana, Missouri, Nevada, North Carolina, South Carolina and Texas. CenterWell Senior Primary Care has a strong emphasis on senior-focused primary care for members of Medicare Advantage health plans and is committed to providing personalized, high-quality primary care combined with an excellent patient experience. CenterWell Senior Primary Care has experience in both the treatment and management of most chronic and acute-care conditions. The practices also provide health education and value-added, well-being services at the centers and around their neighborhoods to help both patients and community members improve their health.
  
  At CenterWell Senior Primary Care, we want to help those in the communities we serve, including our associates, lead their best lives. We support our associates in becoming happier, healthier, and more productive in their professional and personal lives. We promote lifelong well-being by giving our associate fresh perspective, new insights, and exciting opportunities to grow their careers. Our culture is focused on teamwork and providing a positive and welcoming environment for all.
  
  Humana's Care Delivery Organization is seeking a Care Coordinatorwho contributes to administration of care management. This role is a key resource and member of the Ancillary Care team. The Care Coordinator provides individualized assistance to patients and is often the first point of contact before engaging with other Ancillary Care team members. The main responsibilities of the role are:
  
  • Review and triage internal referrals for appropriate Ancillary Care team resources and care management program placement
  
  • Completes intake assessment to identify appropriate resource or program placement
  
  • Follows assigned patients to ensure progressing towards desired outcomes and engages the PCP and/or Ancillary Care team members as appropriate
  
  • Manage short term and low acuity care management program caseload of patients which include coordination of care, patient education, identification of barriers, and coordinate with other team members as identified
  
  • Assist RN Care Coaches with task management and support patient care plan goals
  
  • Review care management program tasks and care alerts for the Ancillary Care team and create necessary tasks and/or addresses
  
  • Identify and address patient barriers to care by utilizing local, state or federal resources and/or referral for Ancillary Care team support
  
  • Provides care coordination for identified critical resources and helps navigate and educate on health plan benefits and/or resources
  
  • Provides general health/disease education information and/or supports educational classes related to self-management skills
  
  • Facilitate and schedule patient appointments with other care team members and PCP as appropriate
  
  • Provide support and/or participate in practice level ITMs and huddles with various levels of team members and leaders to improve patient outcomes
  
  Required Qualifications
  
  Experience as a Medical Assistant or LPN
  
  Experience working with the geriatric/senior population
  
  
• Excellent time management skills
  
  Proficiency with EHRs, or other health care related software platforms
  
  High degree of independence, flexibility, initiative and commitment
  
  Clinical relatedorhealthcare related field
  
  Ability to multi-task and work in a fast paced environment with changing priorities
  
  Effectively meet and exceedcustomer needs; build productive relationships with physicians,internalcustomers,andtakes responsibility for customer loyalty and satisfaction
  
  Workeffectively and cooperatively with other members of the CDO Team; establishing and maintaining good working relationships
  
  Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas
  
  Follows established guidelines and procedures
  
  Demonstrateinterpersonal/verbal communication skills
  
  Preferred Qualifications
  
  Associate or Bachelor's degree in relevant field or equivalent work experience
  
  

Scheduled Weekly Hours

40

Equal Opportunity Employer
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