Central Operations Officer
American Riviera Bank

Job Info

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Job Purpose:

The AVP, Central Operations Officer is responsible for the on-going supervision and operations of the central operations and card services; ensuring that internal and external customers receive prompt and accurate support through ACH, check services, card services and legal processes; ensures compliance with policies, procedures; resolves problems within given authority.

Exempt/Non-Exempt Criteria:

The AVP, Central Operations Officer is an exempt position; provides specific direction to subordinates based on general Bank policies and guidance by the SVP, Regional Branch Banking Manager; Works under general supervision, is reviewed for soundness of judgement and overall adequacy and accuracy; works along with the SVP, Regional Branch Banking Manager for hiring, or making decision for directing the advancement, promotion, or termination of subordinates.

Duties & Responsibilities:

• Oversees the functions of the Central Operations Department, , and ensures assignments are completed on schedule and within expectations; actively participates in assuring quality control in regards to audits and certifications; monitors staff in daily tasks, operations, quality control to produce accurate and maximum results; solves problems of moderate to complex scope and effectively communicates concerns.
• Provides leadership, training and supervision within the department; performs direct supervisory duties of department staff including daily activities; and coordinates staff for coverage in all related areas of department operations; plays a positive role in the development and growth of assigned department staff along with strong delegation skills assuring a highly cross-trained staff.
• Interprets and executes policies and procedures that may affect one’s own, subordinate, and organizational units; recommends modifications to policies to the SVP, Branch Banking Manager, responsible for updating procedures as needed.
• Ensures that personal objectives are met, standards are maintained and work is on- time and accurate. Ensures implementation and compliance to meet security precautions and protect customer deposits. Assumes responsibility for special projects, and gathers data and prepares reports for Senior Management, audits and other personnel; Provides regular updates and reports to the SVP, Branch Banking Manager as requested.
• Performs personnel actions including performance appraisals, disciplinary actions, and interviewing candidates for employment, and ensures training is provided as necessary.

• Contacts internal and external customers generally on routine and more complex matters that may require coordination between departments or organizations. Ensures staff can resolve intermediate and basic inquiries.

• Directly responsible for supervision and operations of the following functions, including but not limited to:

1. ACH Processing (Returns, Notification of Change, Pre-notifications, Death Notifications)
2. ACH Unauthorized Entries
3. General Ledger Account Reconciliation
4. Chargebacks
5. Check Adjustments
6. Check Fraud Claims
7. Collections (Foreign items)
8. Dormant Accounts
9. IOLTA Accounts
10. HSA Processing
11. IRA Processing
12. CASS Certifications
13. Client Profile Maintenance and Records
14. Large Item Review
15. Legal Process Handling (Levies, Garnishments, Subpoenas)
16. Non-Posted Items
17. Reclamations
18. Regulation D Activity Monitoring
19. Reviewing Large Items
20. Stop Payment & Holds Review

General:

• Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.
• Completes administrative tasks correctly and on time; supports the Bank’s goals and values; benefits the Bank through outside activities.
• Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct.

Compliance:

• Comply with all bank policies and procedures and all applicable government regulations including, but not limited to Reg CC, Reg E, Reg D, UCC, NACHA Rules, staying current and knowledgeable of all policies, procedures and regulations related to the job functions and completing all assigned training on time, requesting additional training as needed to be proficient in all job responsibilities; cooperating with internal and external auditors and bank examiners by providing full cooperation and timely delivery of requested documentation and information; and reporting concerns about compliance to the Compliance Officer to enable prompt remediation.
• Comply with Bank policies and procedures relating to the Bank Secrecy Act (BSA), and Anti Money Laundering (AML) and Office of Foreign Asset Control (OFAC) guidance. Report suspicious activity to the BSA Department through a Suspicious Incident Report (SIR).
• Adhere to privacy and information security policies, and ensure all sensitive internal and external customer information is properly secured and safeguarded. Use secure methods delivering client and/or confidential data by email.

Qualifications:

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

• At least five years of progressively responsible applicable experience within a financial institution, including banking information systems and/or financial services products.
• Associate’s degree (AA) or equivalent from a college or technical trade school or other related experience and/or training. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be applicable to the financial industry.
• Work related experience consisting of ACH, card processing, ATM system, Visa or MasterCard systems, check processing and legal processes.
• Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be applicable to the financial industry.
• At least five years of management experience; managing people and processes and related supervisory activities.
• Intermediate experience, knowledge and training in progressively responsible central operations functions.
• Intermediate knowledge of related state and federal banking compliance regulations, Bank operational policies and procedures, and the Bank’s products and services.
• Excellent organizational and time management skills, with the ability to provide leadership, supervision and training for 5 or more employees using positive supervisory techniques to ensure maximum productivity; demonstrated ability in organization and delegation skills.
• Intermediate skills in computer terminal and personal computer operation; host computer system; word processing, spreadsheet and specialty software programs.

• Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, train personnel, write reports, correspondence and procedures, speak clearly to customers and employees.
• Thorough understanding of management procedures; ability to plan department or Bank activities (setting objectives, developing strategies, budgeting, and developing policies and procedures); initiative to organize various functions necessary to accomplish department or Bank activities; effectively staff (selecting, training and developing employees); directing employees towards the desired objectives (delegating, motivating, resolving problems); controlling the function (developing performance standards, measuring results, taking corrective action and rewarding employees as appropriate).
• Ability to deal with complex problems involving multiple facets and variables in non-standardized situations; ability to work with minimal or no supervision while performing duties.
• Must be fully vaccinated against COVID-19

Working Conditions & Physical Requirements:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

This position must be able to accommodate to reading documents, detailed work, problem solving, customer contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, multiple concurrent tasks, and constant interruptions. Must be able to work occasional evenings and weekends.

The employee will be situated in an office type setting in which he or she is free to move about at will. It may include some minor annoyances such as noise, odors, drafts, etc.

The employee in the course of performing this position spends time writing, typing, speaking, listening, lifting (up to 20 pounds), driving, carrying, sitting, pulling, walking, standing, squatting, kneeling and reaching.

The employee for this position may operate any or all of the following: telephone, cell phone, copy and fax machines, adding machine (calculator), scanner and image systems, personal computer and related printers, or other equipment as directed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

This job has expired.