Change Management & Communications Specialist
General Motors

Job Info

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About GM

There's never been a more exciting time to work for General Motors.

To achieve our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion, we need people to join us who are passionate about creating safer, better and more sustainable ways for people to get around. This bold vision won't happen overnight, but just as we transformed how the world moved in the last century, we are committed to transforming how we move today and in the future.

Why Work for Us

Our culture is focused on building inclusive teams, where differences and unique perspectives are embraced so you can contribute to your fullest potential as you pursue your career. Our locations feature a variety of work environments, including open work spaces and virtual connection platforms to inspire productivity and flexible collaboration. And we are proud to support our employees volunteer interests, and make it a priority to join together in efforts that give back to our communities.

Job Description

Key Competencies

Communication

• Effectively conveys the initiative's message through multi-channel communications (e.g. written, verbal, virtual, video, recordings)
• Effectively communicates relevant project information to superiors when appropriate
• Resolves and/or escalates issues in a timely fashion
• Understands how to communicate difficult/sensitive information tactfully
• Facilitates team and partner meetings effectively
• Serves as key participant in partner and project meetings
• Ambassador of communications strategy throughout all project/program teams and stakeholders.

Excellence Expert

• Understands the mission and vision and how the parts fit together
• Identifies opportunities for improvement and makes constructive suggestions for change
• Has a cross-functional view

Change Expert

• Simplifies the complex and influences others to think and act in different ways
• Champions change and effectively manage the implementation of new ideas
• Gains expert knowledge to identify opportunities for change and the ability to convey the need for change

Partner Management Expert

• Develops lasting relationships with partners
• Communicates effectively with partners to identify needs and evaluate alternative business solutions
• Manages day-to-day partner interaction and expectations for projects

Additional Job Description

Core Responsibilities (include but are not limited to) the following:

• Support Change Manager in the ownership and execution of change management plans for multiple change initiatives
• Support the revision and/or development of change management tools and playbook
• Support the development of and provide input into project plans related to communication tasks and milestones (e.g. Stakeholder and Impact Assessment mapping and communication plan)
• Recommend communication strategies and channels to effectively communicate with impacted audiences based on their needs
• Develop communication material to support stakeholder awareness, buy in and commitment to changes
• Conceptualize, coordinate, and prepare client-ready products that meet both business standards and needs
• Review, research, summarize and synthesize complex information from multiple sources to create clear, compelling and easy to understand messages and materials.
• Coordinate with subject matter experts to understand the extent of changes and how changes will impact the intended audience
• Develop executive level presentations to effectively communicate vision, business problems, impact on the organization, expectations, timing, etc.
• Develop talking points for leaders to effectively influence across the organization where additional support is needed (e.g. PowerPoints, FAQs, talking points, etc.)
• Develop visual illustrations to summarize complex business problems and the approach to implementing long-term sustainable solutions
• Coordinate and manage the execution of delivering communication materials to intended audiences to project timelines
• Evaluate the effectiveness of communication strategies & material and demonstrate agility by adjusting future communication approaches when needed

Qualifications

• 2-5 years experience creating and executing creative communication plans and strategies
• Ability to work in a complex, fast-paced setting and manage assignments with tight deadlines from multiple sources
• Project planning experience
• Ability to anticipate risks and barriers to effective communication and delivery dates
• Agility mindset - learns quickly when facing new problems. Is a relentless and versatile learner, open to change andambiguity
• Expert level skill in graphic design (PowerPoint and Adobe Creative Suite)
• Executive communication background
• Creative thinker with ability to tell a compelling story and create visual communications
• Understand and able to develop change management strategies & techniques
• Awareness/understanding of Human Resource management
• Ability to summarize and synthesize complex information
• Strong verbal, interpersonal, and written communication skills
• Attention to details; strong editing and proofreading skills
• Self-motivated and ability to work collaboratively and independently
• Bachelor's degree in Technical Communication, Professional Writing, orTechnical Writing or equivalent experience

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us atCareers.Accommodations@GM.com. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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