Claims Assistant II
AmTrust Group

Job Info

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Overview

Provide assistance to claim adjusters by performing a variety of support services that include, but are not limited to, those listed in the essential job functions section below.

Responsibilities

• Assist adjusters in contacting insureds or other involved persons to obtain missing or incomplete information.
• Provide customer service, such as giving limited instructions on how to proceed with claims, completing timely and accurate responses to customer inquiries and resolving minor complaints which arise during the claims handling process.
• Performs data entry functions (claim checks, claim file updates, forms, form letters, electronic interfaces, etc.) as directed by claims adjuster or supervisor.
• Receives and/or returns telephone calls as directed by claims adjuster.
• Performs general maintenance of claims documents in the claim files.
• Other tasks as assigned by adjusters or supervisor.

Qualifications

• Basic knowledge of claims procedures and policies.
• Ability to take direction and make decisions.
• Self-organized and detail oriented.
• Ability to learn new procedures quickly and adapt to a changing environment.
• Professional telephone demeanor and good oral communication skills.
• Ability to work well under pressure and multi-task in a fast-paced environment.
• Basic understanding of business technology.
• Ability to work in a team environment.

Education/Experience

• High school diploma.
• Two + years experience in an insurance claims department or related experience.

Degree of Supervision Required

• Minimal degree of supervision will be needed with the introduction of any new job tasks or responsibilities. Otherwise, little or no supervision is needed during the normal course of business.

This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties, or responsibilities that will be required in this position. AmTrust has the right to revise this job description at any time.

What We Offer

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.

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