Claims Service Manager - Workers Compensation
PMA Companies

Job Info

In this position you will serve as liaison for all claims service, maintenance and set-up issues related to assigned self-insured accounts. Use your knowledge of claims to partner with the Claims, branch and corporate staff to research and resolve account issues.


  • Participate in new business presentations, coordinate orientation of new accounts and serve as a point of contact for all claims handling service issues.
  • Coordinate vendor management, facilitate account improvement process, coordinate feedback to service team on trends and conduct stewardship and claim review meetings.
  • Conduct service capability presentations, serve as a point of contact for all service issues while keeping brokers/agents informed of all service related issues.
  • Communicate claim handling philosophy/guidelines with agents; negotiate and customize service deliverables with self-insured clients and agent.
  • Communicate the financial impact of services and results to all involved parties.
  • Coordinate claim trend analysis and develop customized stewardship reports.
  • Communicate financial and claims activity trend analysis to clients, agents and brokers.
  • Travel to customer locations on a regular basis; some overnight travel required.
  • Demonstrate commitment to Company's Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.

  • Six plus years workers' compensation and auto/general liability claims experience required.
  • Prior TPA and/or account management experience preferred.
  • Bachelor's degree and/or equivalent work experience required.
  • Excellent verbal and written communication skills with demonstrated presentations skills required.
  • Strong analytical and problem solving skills with a solid customer service orientation required.
  • Associate in Claims (AIC) or Chartered Property Casualty Insurance (CPCU) designation preferred.

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