Clerical Assistant/Medical Practice Business Associate - Call Center Representative
Saint Joseph Mercy Health System

Ypsilanti, Michigan

Posted in Medical and Nursing

Job Info

Employment Type:
Full time


  • Answers phones for a variety of appointment types following proper guidelines.

    • Maintains proper patient demographics in the EPR/EPM.
    • Ability to schedule/reschedule appointments; gathering the proper information to complete.
    • Compliant with HIPAA regulations at all times.
    • Ensures that future needs are meet (appointments, procedures, labs, etc.).
    • Dispatches issues to the Triage Team.
    • Answers and processes telephone calls using a multi-line phone system. Processes physician consult and referral calls for providers.
    • Responsible for processing/distributing incoming faxes to the appropriate department.
    • Maintains the confidentiality of information acquired pertaining to patient, physicians, employees, and visitors to Saint Joseph Mercy Health System.
    • May be required to travel to other SJMHS sites within SE Michigan.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

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