Clerical Supervisor
AmTrust Group

Job Info

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Overview

AmTrust Financial Services, a fast growing commercial insurance company, has an immediate need for Claims Clerical Supervisor. This position will supervise a team of claim assistants and manage the operations workflow. This position requires prior supervisory experience, excellent written and verbal communication skills, a strong sense of urgency and attention to detail, along with providing non-technical support and ongoing training to the team. Prior claims experience with advanced knowledge of claims backend operations, including indexing mail is required, and claim entry processes experience is a plus. This position reports to a Claims Director.

Responsibilities

• Provides support, guidance, leadership and motivation to team to promote maximum performance.
• Coordinates claims support and workload management function.
• Develops and maintains claim assistants' productivity statistics
• Conducts random audits of claim assistants work product to ensure compliance with internal policies and procedures.
• Develops and maintains quality audits of claim assistants work, records work results, and counsels staff to bring work to or above standards.
• Manages personnel administration including employee evaluations, timesheets and time off requests.
• Organizes and handle special projects as needed.
• Provides back-up support for staff as needed.
• Trains new claim assistants on internal policies and procedures as well as performance expectations.

Qualifications

• College degree preferred
• Team leadership/management/motivational skills
• Prior claims experience/workers compensation experienced a plus.
• Excellent written and verbal communication skills
• Ability to document notes and compose and edit correspondence
• Self-Directed with attention to detail and sense of urgency
• Ability to comprehend and meet various state requirements
• Analytical and interpretive skills
• Strong organizational skills
• PC literate, including Microsoft Office suite and spreadsheet development
• This position requires previous supervisory experience

This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties, or responsibilities that will be required in this position. AmTrust has the right to revise this job description at any time.

What We Offer
AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.

This job has expired.