Client Delivery Specialist
CoreLogic Solutions, LLC

Job Info

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At CoreLogic, we are driven by a single mission-to make the property industry faster, smarter, and more people-centric. CoreLogic is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

CoreLogic is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At CoreLogic, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Job Description:

Job Duties

• Collaborates with both new and current customers as well as internal stakeholders to coordinate implementation of CoreLogic's advanced weather insight platform and weather verification e-commerce site.
• Supports customers to solve 1st and 2nd tier/escalated customer service problems. Examines, evaluates, organizes, and follows up on moderately complex customer issues.
• Conducts research and escalates issues for action as appropriate to more senior or specialized staff for immediate action.
• Produces and updates documents, reports, records, and files.
• Initiates contact with clients on matters that need close monitoring, identifies issues, and solves them.
• May communicate with call center to provide guidance on procedure or special cases.
• May handle order fulfillment. Processes orders, verifies information, records on spreadsheets, and communicates with customers. May help in customer billings; responds to inquiries about billing and works with collections and/or other departments to solve billing problems.
• Completes other tasks as assigned, such as special projects.

Job Qualifications:

Education, Experience, Knowledge and Skills

• High school diploma or equivalent
• Typically requires 2+ years related experience (college education may count for related experience)
• Requires general knowledge of the organization, products, and customer service activities.
• Proficient MS Office skills
• Good verbal and written communication skills
• Good customer service skills
• Basic math skills
• Ability to work under pressure and remain flexible to changing schedules and demands.
• Ability to understand, respond and resolve a wide range of customer issues.

CoreLogic's Diversity Commitment:

CoreLogic is fully committed to employing a diverseworkforce and creating an inclusive workenvironment that embraces everyone's uniquecontributions, experiences and values. We offer anempowered work environment that encouragescreativity, initiative and professional growth andprovides a competitive salary and benefits package. We are better together when we support and recognize our differences.

CoreLogic benefits information can be found here: http://www.yourcorebenefits.com/. Qualifications, locations and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from any posted range.

EOE AA M/F/Veteran/Disability:

CoreLogic is an Equal Opportunity/Affirmative Actionemployer committed to attracting and retaining thebest-qualified people available, without regard torace, color, religion, national origin, gender, sexualorientation, gender identity, age, disability or statusas a veteran of the Armed Forces, or any other basisprotected by federal, state or local law. CoreLogicmaintains a Drug-Free Workplace.

Please apply on our website for consideration.

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