Client Relations Specialist/Customer Service Specialist
Southwest Georgia Farm Credit

Job Info

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JOB DESCRIPTION

Are you looking for a rewarding career with an organization who puts people first?

Do you have a passion for providing a great customer experience? Do you enjoy working in a team environment?

Would you like to contribute to the mission of supporting agriculture and rural America?

Look no further because Southwest Georgia Farm Credit is seeking a Client Relations Specialist/Customer Service Specialist to serve in our Dawson, Georgia office.

Company Profile
Southwest Georgia Farm Credit is a financial institution that provides financing for agriculture, agribusiness and rural real estate purchases and improvements. We are headquartered in Bainbridge, with six offices that service 21 counties in the southwestern-most portion of the state of Georgia. With over $600 million in assets, Southwest Georgia Farm Credit is a cooperative and part of the nationwide Farm Credit System.

Job Description
The Client Relations Specialist/Customer Service Specialist serves as an extension of the Relationship Manager overseeing and expediting the workflow for the entire lending process, from the initial point of client contact through the loan application, closing, and ongoing loan servicing processes. The successful candidate will assume all client interaction responsibilities in coordination with the Relationship Manager regarding specific loan action requests coming from prospective or existing clients, professionally interacting with the clients to ensure all necessary procedures are followed and all required information is gathered for the Credit Department to perform the loan underwriting, collateral evaluation, and loan closing processes. In addition, the Client Relations Specialist/Customer Service Specialist is also responsible for office administration and management, completing routine administrative tasks; acting as a receptionist by receiving visitors and answering the telephone, handling the mail, maintaining office supplies, and opening and closing the office; serving as a joint contact in posting and depositing incoming payments, including all necessary accounting reports and disbursement of loan funds.

Required Qualifications
• Education and/or experience equivalent to an Associate Degree in Business, Finance or Accounting
• Two years of related customer service work experience preferred
• Highly organized and motivated with an adaptive attitude of teamwork and quality workmanship
• Ability to interact with a diverse group of people and aptitude in dealing with the public
• Ability to organize and prioritize work in order to efficiently handle projects and activities
• Skill in accessing and understanding association loan accounting systems, statements and Farm Credit System information
• Working hours of 8:00 a.m. - 5:00 p.m.

Preferred Qualifications
Knowledge of operations and appraisals

ABOUT US

Opportunities for growth
Are you looking for a career that will allow you to grow both professionally and personally? At Southwest Georgia Farm Credit, you have an opportunity to make a difference for agriculture and rural communities while growing your career.

Southwest Georgia Farm Credit's mission is to support agriculture and rural America. We help our friends, family, and neighbors buy the home of their dreams, hunt on land they can pass down for generations, and finance their crops. While we offer a variety of lending and credit jobs, we're more than just an agricultural lending company. We have many roles in areas such as information technology and security, marketing, accounting, and other support services.
Our brand and culture
At Southwest Georgia Farm Credit, we pride ourselves on an engaged workforce, and we work hard to ensure our employees feel valued, appreciated and heard. We value each employee's skills and unique perspective, and we strive to create a workplace environment where all employees feel welcome. We believe a diverse, talented workforce is a key component of building successful teams and helping each other reach our full potential.
Our benefits and rewards
Southwest Georgia Farm Credit believes that our employees are our most important asset. We focus on helping you build a career that allows you to achieve personally and professionally, with financial rewards that help you build for your future. Our total rewards package includes:

• Competitive pay, with paid vacation, holidays and sick leave.
• Corporate incentive plan with discretionary bonuses when achievement is above and beyond.
• Medical, dental and vision insurance, as well as life and disability insurance.
• Flexible spending and health savings accounts
• Generous 401(k) matching contributions, as well as additional employer contributions.
• Reimbursement for approved higher education pursuits.
• Professional development opportunities.
• Other perks, such as employee discounts, annual on-site flu shots and an annual staff retreat.

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