Client Services Consultant
Trinity Health

Silver Spring, Maryland

Posted in Medical and Nursing

This job has expired.

Job Info

Employment Type:
Full time

Manage, lead and facilitate various technical, business, strategic and process initiatives for local TIS for the RHM and Enterprise. Understands and is knowledgeable on technical environment, project planning methodology and implementation. Able to establish relationships and work with service line leaders and staff throughout the organization and local RHM to ensure successful implementation of programs and initiatives. Leads projects teams and outlines and plans full scope of works and ensures successful execution of plans developed. Provides additional leadership support within local TIS team.
Project Management

  • Manages and monitors projects, programs, or initiatives from initiation through delivery utilizing project management, process improvement, or change management methodologies to support the objectives and outcomes.
  • Implements and enforces all standards and policies and procedures to reduce risk to the organization.
  • Conducts post-project, program or initiative analysis for lessons learned and benefits captured.
  • Assesses project, program, or initiative issues.
  • Develops resolutions and takes action to resolve issues to meet productivity, quality, and client-satisfaction goals.
  • Manages day-to-day problem resolution and troubleshooting throughout life cycle.
  • Follows standard PM processes outlined by the TIS division

Client Relations
  • Manages customer relations to ensure customers are actively engaged throughout the project, program, or initiative life cycle.
  • Works with customer to ensure business process workflows; training and communication plans are completed.
  • Provides appropriate tools, training, guidance and necessary resources to resolve problems, avert potential risks and maintain customer engagement

Vendor Management
  • Manages vendor relationship and the integration of all vendor tasks to maintain project scope and timeline.
  • Tracks and reviews vendor deliverables related to project, program, or initiative to ensure successful implementation

Technical Skill/Knowledge and Business Analysis
  • Serves as a technical resource and provides analytical and practical guidance to project/program team and other Client Services Consultants
  • Maintains and enhances knowledge base, understanding, awareness and skill set of current information technology and health care IS in order to guide and advise MO, SO, or Enterprise Service Line customers regarding IT needs and strategic options.
  • Analyzes business needs and requirements and provides input to management and key decision-makers regarding purchases to ensure consistency with the MO, SO, or Enterprise Service Line's strategic goals, plans and organization standards.
  • Maintains a working knowledge of applicable Federal, State and local laws/regulations; the Trinity Health Integrity and Compliance Program and Code of Conduct
Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

This job has expired.

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