Clinic Patient Service Rep OR Clinic Patient Care Assistant - Physical Medicine & Rehabilitation - PRN

Mason City, Iowa

Posted in Medical and Nursing

Job Info

Employment Type:
Part time


What we offer:

  • Competitive wages; including weekend and night differentials
  • Benefit Package(Blue Cross Blue Shield of Michigan)for positions 16 hours per week or greater
  • Educational assistance
  • Success Sharing - a bonus when the organization meets its goals

Clinic Patient Service Representative-

Hours: PRN (Monday-Friday 8am-5pm)


About The Job:

The Patient Service Representative (PSR) greets and welcomes patients and visitors to the clinic demonstrating strong inter-personal skills and a professional demeanor. The PSR is responsible for managing front desk responsibilities including maintaining patient flow, scheduling appointments, appropriately handling phone calls which may include entry into the E HR message center, validating insurance eligibility, entering demographics, insurance, and other pertinent information into the clinic and hospital patient accounting systems, and determining and collecting time of service payments and/or past due balances at the time of appointment.

What we are looking for:


High school diploma or equivalent; knowledge of medical terminology is preferred.


Six months of office or customer service experience required, preferably in a medical office setting. OR completion of an Administrative Assistant Diploma.

Computer experience required.

Special Skills and Competencies:

Typing speed of 35 words per minute preferred.

Ability to maintain a high degree of confidentiality.

Ability to perform multiple tasks simultaneously.

Demonstrates strong interpersonal skills, ability to interact diplomatically and to maintain a professional demeanor with physicians, the public and hospital staff at all times.

Ability to discuss personal and financial matters with patients and families.

Clinic Patient Care Assistant-

Hours: PRN (Monday-Friday 8am-5pm)


About The Job:

The Patient Care Assistant (PCA) will provide assistance with clerical and clinical activities inherent to physicians or advance care practitioners (ACP) practicing in the clinic setting. This assistance will be under the direct oversight of the physician or ACP. The physician or ACP will review and approve actions to taken at key junctures during patient care. The intention is to minimize the physician/ACP's clerical functions while maximizing his/her clinical role, thus improving patient flow and satisfaction, under the physician or ACP's direct oversight.

What we are looking for:


Successful completion of a formal Nurse Aid or Emergency Medical Technician course/training verified through transcript or original program certificate of completion OR Graduate of a Medical Assistant program OR Currently enrolled in an A.D.N., B.S.N., program with successful completion of first semester of A.D.N. program, OR first year completion of nursing courses in BSN OR graduate of an A.D.N., Diploma, BSN or LPN program. OR Registered on State of Iowa Nurse Aide registry listing as "Active" or eligible.


A minimum of six months work experience in a health care facility performing duties relating to patient care is preferred.

Additional experience involving computer knowledge.

Special Skills and Competencies:

Communication skills with the ability to maintain and display professionalism with customers and coworkers.

Organizational skills with attention to detail.

Computer skills.

Flexibility and adaptability.

Functions as a patient advocate.

Typing speed of 35 words per minute (verified by testing) preferred.

All offers are contingent upon the successful completion of references, background checks, pre-employment physical, drug screen and post offer exam.

EEO Employer F/M/Veteran/Disabled

In compliance with the ADA Amendments Act (ADAAA), VEVRAA, and Section 503, should you have a disability and would like to request an accommodation in order to apply for a currently open position with MercyOne North Iowa Medical Center, please call Human Resources at (641) 428-7287 or email us at

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

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