Clinic Patient Service Representative - MercyOne Clinics - Full Time - Days

Mason City, Iowa

Posted in Medical and Nursing

Job Info

Employment Type:
Full time



What we offer:

  • Education Assistance offered
  • Effective Day 1 Benefit Package(Medical, Dental, Vision, and more)for positions 16 hours per week or greater
  • Competitive wages; including weekend and night differentials
  • Generous paid time off program
  • Retirement Savings program with employer match starting on Day 1

Hours: Monday - Friday until 7a-5pm, no nights, weekends, or holidays. Working at various clinic locations within MercyOne North Iowa Medical Group.

About The Job:

The Patient Service Representative (PSR) greets and welcomes patients and visitors to the clinic demonstrating strong inter-personal skills and a professional demeanor. The PSR is responsible for managing front desk responsibilities including maintaining patient flow, scheduling appointments, appropriately handling phone calls which may include entry into the E HR message center, validating insurance eligibility, entering demographics, insurance, and other pertinent information into the clinic and hospital patient accounting systems, and determining and collecting time of service payments and/or past due balances at the time of appointment.

What we are looking for:


High school diploma or equivalent; knowledge of medical terminology is preferred.


Six months of office experience required, preferably in a medical office setting. OR completion of an Administrative Assistant Diploma Computer experience required.

Special Skills and Competencies:

Typing speed of 35 words per minute preferred

Ability to maintain a high degree of confidentiality

Ability to perform multiple tasks simultaneously

Demonstrates strong interpersonal skills, ability to interact diplomatically and to maintain a professional demeanor with physicians, the public and hospital staff at all times.

Ability to discuss personal and financial matters with patients and families.

Must provide proof of Basic Life Support (BLS Healthcare Provider, American Heart Association; or American Red Cross, Professional Rescuer-LIVE class only) via current card prior to employment or within 60 days of hire and maintains current status.

All offers are contingent upon the successful completion of references, background checks, pre-employment physical, drug screen and post offer exam.

EEO Employer F/M/Veteran/Disabled

In compliance with the ADA Amendments Act (ADAAA), VEVRAA, and Section 503, should you have a disability and would like to request an accommodation in order to apply for a currently open position with MercyOne North Iowa Medical Center, please call Human Resources at (641) 428-7287 or email us at

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

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