Cloud Support Specialist
CyberCoders

Buffalo, New York

Posted in Retail


This job has expired.

Job Info


Cloud Support Specialist If you are a Cloud Support Specialist with experience, please read on!

We are a leading Network Consulting and trusted IT Support Services firm based in Buffalo, New York that has been successfully in business for over 20 years. Our professional scope ranges from designing and implementing reliable networks to securing sensitive company data, promoting organizational growth, improving team productivity, and generating competitive business advantages through the intelligent use of Technology That Works!

We are looking to add a Cloud Support Specialist to our growing team!
What You Will Be Doing Responsibilities

As a Cloud Support specialist), you hold a key role in the growth and success of our
organization. You have a few primary responsibilities:
" Acting as an escalation point for Level 2, on-site, and Professional Services technicians
and addressing higher-level and more complex issues
" Executing with a high degree of success in integrating and/or solving problems in
environments rich in Windows Server, VPNs, firewalls, backup systems, and more.
" Perform routine and regularly scheduled maintenance and monitoring tasks.
" Troubleshooting and debugging of physical and virtual systems.
" Help Plan and execute infrastructure and datacenter updates to hardware and
software.
" Work with other internal teams for proof in concept items
" Work in and Maintain our Azure footprint

You will be accountable for:

" Providing technical support to partners through a combination of phone calls and
service ticket notes
" Tracking all work in ConnectWise as it is completed and submitting accurate timesheets
on a weekly basis
" Thoroughly documenting solutions that you deploy, repair, or otherwise encounter that
arent already documented
" Embodying the MVP standard of Taking IT to 11!
What You Need for this Position To be successful, you have:

" Ability to adapt in real-time to fresh challenges and shifting priorities
" Strong technical skills across a variety of IT disciplines
" Ability to redirect bad ideas into good ideas.
" Strong interpersonal, written, and verbal communication skills
" Self-awareness of strengths and weaknesses; knowing when to ask for assistance or
escalate
" Ability to adapt working style and approach to effectively communicate with a diverse
range of individuals
" A true team-focused spirit, with a willingness to jump in and help your coworkers (we
only have room for people who follow any thoughts of thats not my job with &but
Im happy to have the opportunity to help out my team)
" A collaborative, professional approach to building positive relationships across the
organization
" Drive to acquire and apply new knowledge or skills to continuously improve personally
and professionally
" Appreciation of a culture of empowerment and accountability to a team

Credentials and Experience:

" Minimum of 3 years of relevant experience
" Professional IT Certifications, including: Microsoft MCP, MCSA, MCSE, Sonicwall CSSA,
Cisco CCNA, or VMware VCP,
" Expertise in Microsoft products, including Windows, Windows Server, Office and O365
" Experience with Sonicwall or Nextgen firewalls
" College degree in Information Technology, Computer Science, or related previous
experience
" Experience troubleshooting networking concepts including LAN/WAN topology,
cabling, routing, and VPN client access, setup, and troubleshooting
" Thorough knowledge of troubleshooting computers, networks, and printers
" Experience with deployment of VMWare Esxi, HyperV, Citrix Xen, or Azure
" Experience with managed switch configurations, HPE, Xtreme, Cisco including VLAN
configuration and troubleshooting
" Experience with data backup and disaster recovery support
" Willingness to become certified / be certified in Azure Certification path to include AZ104,AZ-303 , AZ-304, AZ-500

- SonicWall
- NextGen
- Azure
- WMWARE
- VPN
- LAN
- WAN
What's In It for You They are offering competitive base pay, a 401k with employer match, OT opportunities and much more!
So, if you are a Cloud Support Specialist with experience, please apply today!
Colorado employees will receive paid sick leave. For additional information about available benefits, please contact Sean Westhorpe
- Applicants must be authorized to work in the U.S.



*CyberCoders, Inc is proud to be an Equal Opportunity Employer*



All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.



*Your Right to Work* - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.


This job has expired.

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