Foods people love. Brands people trust. And a career that nourishes your future like no other.
If you're driven by the passion to do something meaningful that changes lives, Nestlé is the place for you. Nestlé USA is one of seven operating companies that make up Nestlé's presence in the United States. We're in 97% of American homes, and as the leading food and beverage company, our goals are to continue to deliver quality food and beverage products, strengthen our local communities, and reduce our environmental and climate impact.
We're determined to challenge the status quo and be better tomorrow than we are today. As individuals and teams, we embrace our entrepreneurial culture and have created a workplace where collaboration is essential, courage is rewarded, speed is expected, and agility is the norm to delight our consumers every single day. Here, you will find limitless opportunities to learn and advance your career, and feel empowered to succeed in the workplace and beyond. Because our focus is not only on nourishing our customers, it's about enriching you.
The Co-Managed Inventory (CMI) Specialist serves as the primary point of contact and advocate for CMI customers. This position is responsible to efficiently manage the customer replenishment process and to consistently deliver customer satisfaction.
Work schedule will be Tueday thru Saturday
Manage Customer Inventory and Service:
Drives customer satisfaction by consistently delivering high quality service
Creates replenishment orders in the Nestlé or customer replenishment system while balancing inventory and service goals using information such as sales history, forecast and customer / Nestle stock availability
Optimizes distribution costs by collaborating with cross-functional business partners such Physical Logistics, Demand and Supply Planning (DSP), Transportation and Supply Chain Analytics
Regularly monitors open orders according to the Daily Activity Schedule and ensure adherence to the tasks and cadence
Collaborates with customer or cross functional business partners to resolve blocked orders within SLA
Optimizes orders for logistical efficiency (e.g. maximize payload)
Returns and Refusals:
Be principal customer contact for capturing, creating and registering all return requests
Assesses compliance of Return Requests according to Market Return Policy Conditions
Obtains authorization from Sales for return requests that exceed Market Return Policy Thresholds
Validates returned product is in sellable condition and ensure all relevant documentation is provided for analysis of credit / debit value
Coordinates destruction or donation of goods when physical return is not warranted
Ensure refusals created by the OS&D team in Transportation contain appropriate order reason code and correct pricing prior to billing
Analyzes reasons for refusals and contact customers to propose mitigation actions to reduce / eliminate in the future
Collaborates with Billing in the resolution of billing issues that require customer contact
Collaborates with key stakeholders and business partners to ensure the quality of processes are aligned to meet the business and customer needs
Provides 360° visibility on status of orders to customers and internal teams
Applies appropriate root cause reason codes following global Reason Code Methodology
Identifies, analyzes and initiates the escalation process based on escalation criteria
Drives and encourages continuous improvement mindset applying NCE methodology
Participates in NCE operational review meetings
This position reports to the CMI Manager.
This position does not supervise other associates.
FINANCIAL / STRATEGIC IMPACT:
Ability to improve efficiencies in the Supply Chain by ensuring that the CMI order management process is streamlined and standardized.
REQUIREMENTS AND MINIMUM EDUCATION LEVEL:
OTHER PERSONAL QUALITIES:
The Nestlé Companies are equal employment and affirmative action employers and looking for diversity in qualified candidates for employment. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.