Commercial IT DevOps Engineer
CSAA Insurance Group, a AAA Insurer

Job Info

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We are actively hiring for a Commercial IT DevOps Engineer.

We're Mobilitas, a startup created by CSAA Insurance, a AAA Insurer. Our mission is to reinvent commercial insurance in the mobility space by providing technologically advanced solutions for today's way of doing business. What does this mean for you? You'll have the opportunity to be curious, creative, and have a significant impact! At Mobilitas we believe in what's possible, we use our inventive skills to create new opportunities - we're not chasing the status quo, we're chasing a shared vision. We're looking for motivated, innovative individuals who think big, move fast and are dedicated to creating a company from the ground up, without the constraints of a traditional insurance company. We're excited to push the boundaries of commercial insurance and are looking for enthusiastic team members to help us reimagine insurance.

Essential Responsibilities

Operations management

• Collaborate with commercial sprint teams, GW cloud operations, CSAA IT Operations team, platform vendors and SI partners to continuously improve and drive operational efficiencies.

• Work with IT Operations leadership and Guidewire cloud assurance group to strategize and integrate the commercial applications with the CSAA IT Operations group and Guidewire Cloud Operations group.

• Triage incident and support day today issues reported by users and Guidewire cloud operations teams with sophisticated knowledge of defect management.

• Hands-on configuration and integrations with Guidewire's InsuranceSuite, including but not limited to PolicyCenter, BillingCenter, and ClaimCenter.

• Collaborate with engineers to resolve root causes and keep problem resolution/issues log.

• Support assigned systems with on-call availability and respond within agreed timeframes.

• Expert in system integration, ongoing data validation processes, quality assurance, delivery, operations, and sustainability of technical solutions

• Deliver high-quality solutions to ensure our customer's investment in technology is consistent with their business objectives.

• Provide recommendations and input in the design, development, and deployment of future use of technology.

• Solid understanding of guidelines that use approved designs of technology solutions.

• Facilitate delivery of new enterprise-class products and services.

• Collaborate with other domain professionals/product owners.

• Creating and maintaining documentation and operational runbook.

• Explain sophisticated subjects to a diverse audience with a wide variety of technical and business skills.

• Experience with building a suite of monitoring service having knowledge in implement Monitoring Tools and Dashboards for Various Services and Operations for the Platform Following the Enterprise Monitoring Strategy and Tools.

Release management

• Works with support teams (i.e. Sprint, Cloud Operations, Cloud Assurance, InfoSec), to drive the release(s) of various applications in non-production and production environments.

• Coordinate the provisioning of environments, provides input and visibility on code branching to sprint teams, and other IT partners.

• Collaborate with Guidewire and SI partners to lead the deployment and release, cloud assurance workflow for all products.

• Adhere to established processes for change management; contribute to status reports regarding change management and deployment activities.

• Resolve deployment issues or impediments; document resolutions for future reference.

• Provide recommendations on the tools and resources needed to perform successful deployments; coordinate and track the progress of deployment teams.

• Experienced with CI/CD and how best to Implement CI/CD Practices (GIT, Jenkins, BitBucket, TeamCity)

• Perform release management (all activities related to releasing new project version: BitBucket, Hudson, Maven, etc.).

• Explore opportunities of migration existing manual implementation process to a continuous integration and deployment process, providing better tracking and management of code

• Building frameworks, automation, and tooling to enable a culture of quality within the organization

• Compose, document, deliver and support release upgrade packages.

What would make us excited about you?

• Bachelor's degree in related area (Computer Science, Engineering, or Business) or an equivalent combination of education and experience

• Deep knowledge of and experience with Guidewire's InsuranceSuite products

• 7+ years' experience in leading information technology systems and projects under IT Operations

• 5+ years demonstrated success in matrix management and influence environments

• Demonstrated ability in Incident/risk management, change management, and project management

• Resolves issues with good knowledge of technology landscape by demonstrating technical and appropriate business proficiencies

• Team player with excellent communication skills as well as the ability to prioritize multiple tasks in a fast-paced environment.

• Experience with project management and workflow tools such as Agile, Jira, Scrum/Kanban/SAFe, etc.

• Knowledge of AWS Native Services like Lambda, DynamoDB, and S3

• Java/J2EE and REST Webservices

• ITIL Foundation Certified

Why join us?

• Make a difference. We don't just go to work. We're a team of employees committed to AAA members, our communities and each other.

• Lifestyle. We drive strategy through innovation. We do honorable work, and we live our core beliefs.

• Recognition. We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more!

Read more about what we offer and what it is like to be a part of our dynamic team at: https://careers.csaa-insurance.aaa.com

Let's work together

Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don't miss important updates from us.

Headquartered in Walnut Creek, California, our community also works in Arizona, Colorado, Nevada, New Jersey and Oklahoma. Our differences, visible and invisible, make every individual at CSAA Insurance Group unique and valuable. We strive to foster a culture where all employees feel a sense of belonging and can leverage their differences to thrive. We believe in embracing our unique identities, experiences, and points of view to advance our company and reflect our communities and members.

If reasonable accommodation is needed to participate in the job application or interview process please contact TalentAcquisition@csaa.com.

CSAA Insurance Group is an equal opportunity employer.

In compliance of Colorado's Equal Pay for Equal Work Act (EPEWA) we are disclosing the compensation, or a range thereof, for roles that will be, or could be performed in Colorado. If performed in Colorado, this position has a salary range of $110,415-$129,900 with an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 12% of eligible pay

Company benefit offerings include: Medical, Prescription Drug, Dental and Vision Plans, Health Savings Account (HSA) which includes company contributions, Health Reimbursement Arrangement (HRA), Reimbursement Accounts (Health Care Reimbursement Account, Limited Purpose Reimbursement Account), comprehensive Wellness Program including an activity portal and activities, Dependent Care Reimbursement Account, Transit Commuter Account Program, 401(k) Plan with company match on first 6% of eligible pay that employee contributes each year 100% vested, 401(k) Plan annual profit sharing contribution 100% vested, company paid Life Insurance (at 2x the annual salary), Voluntary Supplemental Life Insurance, Accidental Death & Dismemberment Insurance (AD&D), Short-and Long-Term Disability, Paid Time Off (Non-Exempt positions only), Flexible Time Off (Exempt positions only), ten paid holidays per calendar year, Adoption Assistance Program, Infant Car Seat Reimbursement, Student Loan Repayment Assistance Program, Tuition Reimbursement Program and Enrichment Time of up to 40 hours per year to be used toward the categories of culture, development, volunteerism, or wellness.

Please note, hourly or salary compensation, or the range of hourly or salary compensation available for a position may vary by location. We reserve the right to amend these benefits at any time and actual compensation will be

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