Community Outreach Specialist - Norfolk
VOA Chesapeake

Job Info

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COMPANY OVERVIEW

Volunteers of America Chesapeake & Carolinas empowers self-reliance and inspires hope. As a church without walls, we do this through personalized housing, ministry, health, and human services that benefit vulnerable individuals, their families and the community. Founded in 1896 in Baltimore, MD by social reformers, Ballington and Maud Booth, we were one of the first of over 30 affiliates of Volunteers of America - one of the nation's largest and most comprehensive human services organizations.

Our founders envisioned a movement dedicated to reaching and uplifting the American people. On behalf of the organization, the Booths pledged "to go wherever we are needed, and do whatever comes to hand". Their declaration continues to guide Volunteers of America's impact on "Helping America's most vulnerable".

Through a dedicated and committed team of more than 850 employees and thousands of volunteers, we provide critical care, support services and hope to thousands of people each year throughout Virginia, Maryland, the District of Columbia and the Carolinas. We firmly believe our employees drive the success of the organization. Through our diversity, equity and inclusion efforts, we endeavor to attract, engage and retain qualified, diverse, compassionate individuals to join our journey and experience a work environment that offers challenging, stimulating and financially rewarding opportunities.

JOB SUMMARY

The Community Outreach Specialist is responsible for building relationships with existing and new community-based partners for the sole purpose of addressing the social determinants of health (SDoH) to improve personal and population health of apartment residents and community population serviced in the Market Heights surrounding area. The Community Outreach Specialist will develop and implement partnerships and programming focused on improving safe housing and local food retailers, access to education and job opportunities, public safety, transportation and green space to residents as well as access to health and behavioral health services (mental health and/or substance use).

RESPONSIBILITIES:

Consumer Attraction Engagement

• Develops and implements both short-term and long-term resident-centered community engagements plans with measurable goals and objectives aligned with organizational & project goals.
• Identifies and develops new community-based partnerships and support referrals to community-based agencies that address resident SDOH and environmental needs, including early childhood programs, academic support, workforce development, health and wellness and community engagement.
• Manages a systems approach to document and track all community partnerships, referrals and workshops and activities associated with this project, including resident feedback.
• Develops and stays current with cultivation and referral strategies, particularly in the area of person served and retention initiatives of referring agencies which celebrates diversity teams and persons served.

Person-Centered Branding

• Coordinates with marketing team to publicize programs that are user-friendly and celebrates diversity.
• Partners with the marketing team to create a mechanism to update residents on resources, partnership, referral opportunities and workshop/activities focused on their community-based support needs.

Organizational Responsibilities

• Develop and manage committee of community stakeholders, including residence focused on community needs assessments, resource opportunities, etc.
• Adheres to organizational expectations as outlined in Volunteers of America's Chesapeake and Carolina's policies and procedures.
• Demonstrates Core Values on a daily basis through personal behaviors and interactions with staff from the ministry and diversity equity and inclusion communities.

EFFECT ON END RESULT:

• Achieves goals aimed at engaging referring agency partners in meaningful opportunities in support of the agency's work and methods of care.
• Responsible for developing and executing consumer attraction engagement strategies for advancing the vision and initiatives set by the various programs and organizational vision 2025.

Qualifications

REQUIREMENTS

• Bachelor's degree in Human Services or related field or minimum of 3 to 5 years of experience working in the field of outreach with experience working vulnerable populations and nonprofit organizations.
• Experience conducting consumer engagement attraction (i.e. day/evening fairs/civic meetings etc.) activities and community partnership for client referrals for services.
• Experienced working as a case worker, counselor or providing services to persons served within the human services field requirement.
• Experience in taking a diverse, equitable and inclusive approach to working with persons served.
• Demonstrates initiative and adaptability when working with technology and new software
• Excellent ability to communicate effectively in sensitive and/or demanding situations.
• Demonstrates the ability to professionally represent Volunteers of America Chesapeake & Carolinas effectively and interact with multi-cultural and diverse communities.
• Strong problem solving and execution skills.
• Strong PC skills in a Windows environment (i.e. Word, Excel, Power point and email)
• Ability to use independent judgment and address conflict and find resolutions.
• Excellent interpersonal, written, and oral communication skills.
• Bilingual in any language a plus.

PHYSICAL REQUIREMENTS:

The physical requirements described below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• The ability to safely operate a motor vehicle to transport oneself, consumers, and program supplies as necessary.
• The physical ability to travel to assigned locations, stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear and perform basic and light home maintenance activities, and operate office equipment.
• Operating office equipment requiring continuous or repetitive hand/arm movements.
• The ability to remain in a sitting position for extended periods of time

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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