Consumer and Customer Relations Specialist
SDF Saputo Dairy Foods USA

Job Info

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At Saputo, our best comes from our people. We're a talented and caring team with a longstanding history of excellence.Since our first days delivering cheese on a bicycle, we've grown into a leading global dairy processor by staying true to the culture that defines us. Each of our employees is committed to uphold our tradition of care, quality, and passion through food, and together, we foster an environment where we can all make contributions that matter-from our manufacturing plants to our office locations and everywhere in-between.

At Saputo, we make contributions that matter every day. We're a growing team of dedicated and passionate people around the world with a longstanding history of excellence. Each of our employees bring their best every day and together we create high-quality products our customers and consumers enjoy. To learn more visit us at http://www.saputo.com/careers

A brief paragraph written to provide high-level overview of the position and how it contributes to the organization.

How You Will Make Contributions That Matter

• Works closely with other departments within the Saputo organization, including Operations, Regulatory, R & D, QA, Sales, Legal and Accounting to fulfill Customer requests.

• Maintain communication link between customers, sales, service providers and division personnel regarding requests and any roadblocks that prevent the delay in expected deadline and due date of request.
• Maintain complete documentation of requests, inquiries and related problem-solving activities.
• Decision making and coordination of responses with short lead times.

• Collaborate and implement special projects, processes, cross functional and system improvements with Customer Service Managers and others within the Saputo organization as applicable.
• Consistently adhere to and support the Saputo Guiding Principles and Code of Ethics in all communication and actions.

• Work with internal teams to facilitate inquiry resolutions.
• Perform additional duties as required.

You Are Best Suited for The Role If You....

• Associate's Degree preferred, equivalent work experience will be considered.
• Proven analytical, problem solver, collaborative, and multi-task oriented skills.
• Maintain professionalism while under pressure and when working with a variety of different personality types.
• Proficient in Microsoft Office and previous Enterprise Resource Planning (ERP) system work experience preferred.

We Support and Care for Our Employees by Providing Them With...

• Development opportunities that enhance you career fulfillment.
• Meaningful compensation & benefits that help you care for your family.
• Opportunities to contribute to your community and enhance the lives of others through Saputo products.

#LI-Hybrid

Saputo is among the top three cheese producers in the USA and one of the largest producers of extended shelf-life and cultured dairy products. We have a diversified product portfolio with well-known retail brands, such as Friendship Dairies, Frigo Cheese, Montchevre, Stella and Treasure Cave, and a strong foodservice presence, partnering with chain restaurants and broadline distributors. Thanks to our countrywide footprint and national and international distribution networks, we're proud to bring our best to our customers and, consumers and have plenty of opportunities for our employees to grow in their own way. And we do it while also striving to build a healthier future for our people and the communities where we operate, guided by our values and the Saputo Promise. To learn more about Saputo in the USA, please click here. (http://saputo.com/en/our-products/usa-sector)

Join the Saputo Dairy USA team to make your contributions matter every day!

Saputo Cheese USA Inc. and Saputo Dairy Foods USA, LLC endeavors to make CareersUSA.Saputo.com accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Human Resources at 214-863-2300 or email us.recruitingsupport@saputo.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Saputo Cheese USA Inc. and Saputo Dairy Foods USA, LLC are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you'd like more information on your EEO rights under law, please visit www.EEOC.gov.

To review the Saputo Cheese USA Inc. and Saputo Dairy Foods USA LLC Privacy Notice for California applicants, please visit our Corporate website associated section by clicking here (English) or here (Spanish).

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