Coordinator Guest Relations - Plano
Baylor Scott & White Health

Job Info

The Coordinator Guest Relations facilitates patient satisfaction by visiting with patients, providing or coordinating communication for non-English speaking and hearing impaired patients and addressing unmet needs. 


The Coordinator Guest Relations will obtain patient and family feedback on services provided by Baylor Scott & White Health (BSWH). Document and report complaints, concerns and compliments to involved departments and administration. Assist patient and family with interpretation through American Sign Language, written translation and verbal language interpretation by using individual knowledge of interpretation and translation.


The ideal candidate is committed to assisting others, has a professional demeanor, and is proficient with computer software. The candidate should have excellent communication skills, the ability to interact effectively with individuals at all levels and demonstrated accuracy.

  •  Location/Facility - The heart hospital - Plano 
  •  Specialty/Department/Practice - Guest Services
  • Shift/Schedule - PRN - Variety shifts, availbility to work Mon-Fri 5am-9pm; Sat-Sun 7a-7p
  • Benefits - Our competitive benefits package includes*:

Immediate eligibility for health and welfare benefits

401(k) savings plan with dollar-for-dollar match up to 5%

-  Tuition Reimbursement

-  PTO accrual beginning Day 1

*Note: Benefits may vary based upon position type and/or level.



- EDUCATION - Assoc or Equiv Experience

- EXPERIENCE - A minimum of 1 year experience required

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