Coordinator III, Academic Support
Lone Star College

Job Info

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Job Title: Coordinator III, Academic Support
Location: LSC-Montgomery
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 35659
Commitment to Mission

This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, diversity, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.

Cultural Beliefs

• One LSC
• Student Focused
• Own It
• Advance Equity
• Cultivate Community
• Choose Learning

The Chronicle of Higher Education's "Great Colleges to Work For" is designed to recognize colleges that have been successful in creating great workplaces and to further research and understanding of the factors, dynamics and influences that have the most impact on organizational culture at higher education institutions.

Lone Star College was recognized in five areas: Confidence in Senior Leadership; Diversity; Facilities, Workspace & Security; Job Satisfaction; and Work/Life Balance.

Campus Marketing Statement

Lone Star College-Montgomery

Lone Star College offers high-quality, affordable academic transfer and career training education to 99,000 students each semester. LSC is training tomorrow's workforce today and redefining the community college experience to support student success. Stephen C. Head, Ph.D., serves as chancellor of LSC, the largest institution of higher education in the Houston area with an annual economic impact of nearly $3 billion.

LSC, which consists of seven colleges, ten centers, two university centers, Lone Star Corporate College and LSC-Online, is continuously named Great Colleges to Work For by the Chronicle of Higher Education. To learn more, visit LoneStar.edu.

Lone Star College-Montgomery, the premiere student-centered educational institution in Montgomery County, serves The Woodlands and Conroe communities. LSC-Montgomery provides a relaxing and conducive learning atmosphere while offering leisure learning opportunities, individual classes, and unique programs such as radiologic technology, physical therapy, and biotechnology.

Campus address is 3200 College Park Drive, Conroe, TX 77384.Job Description

PURPOSE AND SCOPE:

The Coordinator III, Academic Support plans, organizes and manages the day-to-day and some long-term operations of multiple service desks for the tutoring and library departments. Position ensures the provision of high-quality customer service to a diverse group of students, faculty, and public patrons in the use of academic support services and resources. Takes part in the planning, evaluation and improvement of programs and services, and makes recommendations for and leads the development of new public programs and services. Schedules, trains, and supervises part-time and full-time service desk staff. Communicates and collaborates with the Manager of Academic Support regarding general service desk policies and procedures and services. Collaborates with Librarians to provide circulation services.

ESSENTIAL JOB FUNCTIONS:

1. Hires, schedules, trains, and supervises full-time and part-time service desk staff, including work study and volunteers. Develops staff training programs and materials and ensures customer service standards are met.
2. Oversees day-to-day and some long-term operations of department service desks in academic support locations around the LSC-Montgomery campus and its' centers. Serves as a subject-matter expert and primary point of contact for the service desks.
3. Maintains the service desk operations manual ensuring it is up to date at all times and all staff members are aware of any updates to operations
4. Maintains service desks' usage statistics, and creates and submits unit assessment reports to leadership to support their decision-making process
5. Reviews, evaluates, analyzes integrated activities and makes recommendations for service improvements and implementation to the Manager of Academic Support Services
6. Implements institutional policies and procedures related to library and access services
7. Actively maintains up-to-date knowledge of periodicals and collection changes. Oversees collection maintenance and item processing for all library collections, including assisting in resolving inventory issues and reporting inventory results for library collection development purposes
8. Maintains knowledge of the Workflows Acquisitions module, pertinent iStar modules, and customer account databases of primary vendors
9. Organizes, monitors and maintains department supplies and equipment needs; maintains and troubleshoots the department computers, printers, and other technology
10. Responsible for student IDs and employee Access card badges using ID Credentials
11. Participates in department, college, and system-level meetings, committees, and task forces as needed.
12. Plays a lead role in special projects as assigned by librarians.
13. Responsible for other reasonable related duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES:

• Able to support staff remotely during evening and weekend hours as needed
• Excellent knowledge of general office and software applications
• Knowledge of library principles, practices
• Knowledge of tutoring services
• Possesses good organizational skills
• Strong problem-solving skills
• Strong communication and interpersonal skills
• Strong attention to accuracy and detail
• Ability to prepare and analyze reports
• Ability to prioritize duties
• High-level of customer service

PHYSICAL ABILITIES:

The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work.

WORK SCHEDULE & CONDITIONS:

• Must be available to support staff remotely during evening and weekend hours.
• Equipment used includes, PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone and other general office equipment
• Interface with internal and external contacts as needed to carry out the functions of the position
• Work is performed in a climate-controlled office with minimal exposure to safety hazards

REQUIRED QUALIFICATIONS:

• Bachelor's degree and at least 1 year of related work experience, or an equivalent combination of education and experience

Salary

Hiring salary range is $46,300 to $53,245 annually.

Lone Star College provides a hiring salary range for all posted full-time non-faculty positions. Where your salary offer would fall in that range is determined by your related experience and education. Should you receive an offer of employment from Lone Star College, the resume submitted in the application process will be utilized to calculate your salary offer. The information outlined below will provide the Office of Human Resources everything needed to determine an accurate starting salary.

Your resume should provide a complete picture of your work experience. The resume should include the following information for each position listed:

1. Length of time (specific months and years) of employment
2. If the position was full time or part time
3. If the position was paid or unpaid
4. Unofficial transcript for highest earned degree

Additionally, any certifications listed as required or preferred in the Lone Star College job description should be included in the resume submitted.

Benefits Marketing Statement

By joining our top-notch institution, you will enjoy being a part of an organization that offers a supportive, collegial work environment and excellent work/life balance. This includes a full comprehensive and competitive benefits package, a generous number of paid holidays and vacation days, wellness programs, tuition waiver, professional development opportunities and more.

Special Instructions Go to the Job Search page, click on 'My Activities' at the top of the page. Under My Cover Letters and Attachments you will click on 'Add Attachment.' Please be sure to put the Job ID# in the title once you name your file for cover letters only, unless you attached your cover letter with your resume. If you are applying for an Instructional position (i.e. Faculty, Adjunct Faculty, Instructor), please ensure you include the following to be considered: Resume/CV, Cover Letter, Teaching Philosophy, and unofficial transcripts. You must limit your file name for any attachment to 40 characters or less.How to Apply

ALL APPLICANTS MUST APPLY ONLINE ONLY

We will not accept application material received via fax, email, mail, or hand delivered.

Postings for part-time and adjunct positions are active for the academic year. By selecting the option to receive notifications on your profile, you will begin receiving electronic communication regarding new opportunities with Lone Star College (LSC).

If selected for an interview, a recruiter will contact you by phone, or email to schedule an interview.

Lone Star College participates in the E-Verify program, under which Lone Star College provides the federal government with information from each new employee's Form I-9 to confirm that the employee is authorized to work in the United States.

More information on the E-Verify program is available at www.dhs.gov/E-Verify.

Lone Star College is an EEO Employer. All positions are subject to a criminal background check.

This job has expired.