Coordinator of Volunteer Services
Tower Health

Philadelphia, Pennsylvania

Posted in Health and Safety

This job has expired.

Job Info


About St. Christopher's Hospital for Children

St. Christopher's Hospital for Children, a partnership between Tower Health and Drexel University, is a 188-bed facility that provides exceptional care to children throughout the Greater Philadelphia area and surrounding counties.

St. Christopher's has more than 220 pediatric experts on staff, combining top-notch pediatric care with a wide array of pediatric specialties including Cardiology, Ear, Nose and Throat, Gastroenterology, Oncology, and Orthopedics. It houses the only Verified Pediatric Burn Center between New York City and Baltimore and is one of only three Level I Pediatric Trauma Centers in Pennsylvania. St. Christopher's is a Magnet® designated hospital and was recognized as a Women's Choice Award Best Children's Hospital.

In addition to its main location in Philadelphia, the hospital has a growing network of primary and specialty care locations throughout the Philadelphia suburbs and New Jersey so your child's health conditions can be treated close to home.

Tower Health recognizes paying for education can be expensive. As part of our Educational Assistance benefit, the Tower Health Tuition Discount Program offers tuition reimbursement and other discounts to more than one hundred local and national schools. This includes Drexel University, Alvernia University, and Immaculata University - just to name a few.

Through the Tower Health Tuition Discount Program , eligible employees, spouses, dependents, and domestic partners may be eligible to receive the following benefits:

- Save 5 to 50 percent on tuition.

-Waived application fees.

-Discounts for your dependents, spouses, and domestic partners.

About the Organization

Tower Health is a strong, regional, integrated healthcare provider/payer system that offers leading-edge, compassionate healthcare and wellness services to a population of 2.5 million people. Together, our seven hospitals and other entities provide a full range of medical care from prevention, screenings & education; to the latest clinical services and surgeries available; to rehabilitation. We also offer wellness programs & public health services that ensure our communities are the healthiest they can be. Our caring, highly trained physicians and staff are committed to patient safety and patient satisfaction.

With more than 11,000 team members, Tower Health includes Reading Hospital, a teaching hospital based in West Reading; Chestnut Hill Hospital, a teaching hospital in Philadelphia; Phoenixville Hospital in Phoenixville; Pottstown Hospital in Pottstown; and St. Christopher's Hospital for Children. We also operate Reading Hospital Rehabilitation at Wyomissing & Reading Hospital School of Health Sciences, & we have a comprehensive physician network.

Collaboration across Tower Health enables our hospitals, providers, leadership & staff to leverage best practices across the health system. Our hospitals have received national recognition for advanced care in areas such as neurosurgery and stroke, cardiac & vascular surgery, trauma, hematology & oncology. Reading HealthPlex, which opened at Reading Hospital in October 2016, combines state-of-the-art technology and world-class design to make the HealthPlex one of the most sophisticated surgical centers & inpatient facilities in the region.

At Tower Health, we have a rich history of providing high-quality, cost-effective care in the communities we serve. As the healthcare industry continues to change, one thing remains steadfast: Tower Health's commitment to Advancing Health, Transforming Lives.


The Volunteer Services Coordinator will support day-to-day functioning and overall success of the department as a cross-trained, integrated member of the professional staff team.

Responsible for coordinating St Christopher's Hospital's application and onboarding process for volunteers, shadowing students, and Health Tech program participants. This position will support all functions of the Volunteer Services Department, with a focus on the role volunteers may have with positive patient experiences.

Facilitate the application process which includes review of volunteer applications, gathering required background and health documentation, scheduling interviews, conducting required hospital orientation, and timely follow up and completion of volunteer onboarding.

Review of volunteer applicants' files to ensure all requirements are met prior to submission to approval by the Director of Volunteer Services

Maintain volunteer files to meet hospital compliance as it relates to JCAHO to include annual PPD's, Flu, Fire/Safety, Infection Prevention and HIPAA updates. Coordination of shadowing applications.

Coordination of Volunteer Schedules for hospital special projects and volunteer service reports, which includes volunteer hours, community benefit and service tracking, annual events, and recognition programs for partner departments and volunteers.

Coordination of the Health Tech Program for local high school students. In partnership with the Director of Volunteer Services, school district, and local school faculty, oversee the Health Tech Program and its functions, interview, and selection of students, including onboarding students, training curricula, placement in hospital departments, and monitoring student and mentor performance.

Collaboration with partners and outside organizations including but not limited to Pet Therapy volunteers, RSVP of Delaware Valley, City of Philadelphia, Musicians on Call, Penn's Heroes, Ronald McDonald House, public and private K-12 schools, Scout groups, service organizations, and corporate partners.

Skills & Abilities :

  • Exceptional interpersonal skills, customer service focus
  • Advanced verbal and written communication skills
  • Knowledge of Microsoft Windows operating system
  • Advanced skills in Microsoft Office (Word, Excel, Power Point, Outlook, etc.)
  • Advanced skills in database management and other technology needed for program operation
  • Advanced understanding and knowledge of Volunteer Volgistics (Volunteer Database)
  • Anticipates potential and / or unexpected issues in program management
  • Skilled in coordinating multiple, simultaneous ongoing program demands
  • Analyze and resolve routine to complex problems
  • Prioritize and manage projects, timelines, resources, and department goals



Training & Education :

Minimum Requirements

Associate's Degree in human services, medical field, or related major/discipline or High School Diploma with a minimum of 3 years related experience in volunteer services coordination, customer service, and/or experience in professional environment in a hospital or healthcare care setting

Preferred Requirements

-Bachelor's Degree in related major/discipline

-Knowledge of JCAHO requirements and supervision as it relates to volunteers

-Program coordination in an academic, hospital, or healthcare setting preferred

-Combined education and prior experience will be considered

Primary Job Duties and Responsibilities:
  • Responsible for the coordination of the volunteer on-boarding process and tracking of completion of on-boarding requirements
  • Responsible for coordination / support of Volunteer Recognition programs
  • Maintain and update volunteer mailing lists for all hospital programs and events
  • Support the planning and execution of hospital special projects and events
  • Collect and track all volunteer uniforms, hospital ID distribution, and responsible for retrieving uniform and ID badge when volunteer is no longer active
  • Coordination of Health Tech and Shadowing programs, including student placement, mentor matching, documentation of service and payroll hours, as appropriate
  • Collaborate with partner departments and external partners to promote the Health Tech, Physician Shadowing program, and volunteer initiative
Supervisory Responsibility:


Required Licenses :


Note: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities required of individuals so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job duties and responsibilities.

This job has expired.

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