The CPAP technician's primary role is to prepare paperwork related to a new patient set up, talk with the patient about his/her benefits, schedule the patient for an appointment and then set the patient up with new CPAP equipment. Performing mask refits is also a part of this role. Other responsibilities include greeting walk in customers, answering the phone, working re-supply orders, cleaning equipment and inventory management on occasion.
The office hours are 8:30am - 4:30pm, Monday - Friday. Closed on the weekend.
The DME / HME store is location in Chelsea, Michigan.
Required Education, Experience and Certification/Licensure
- Triage phone calls and walk-in requests for PAP equipment and related supplies
- Perform necessary intake functions: receive physician orders and request additional medical documentation as needed, enter patient demographics, insurance information and notes into the HME documentation and billing software, investigate insurance coverage and obtain prior authorizations as needed, ensure required paperwork is completed
- Schedule and perform new patient set-ups
- Educate patients on the safe and appropriate use of PAP equipment; provide an advanced level of education to patients as needed
- Fit patients with an appropriate mask and accessories; adjust equipment as prescribed; resolve complex equipment issues and patient needs
- Coordinate delivery of replacement PAP equipment
- Promote patient compliance with PAP therapy; perform necessary compliance downloads, counsel patients as needed to increase compliance, coach CPAP Tech I and HME Techs in assisting patients to achieve comfort and compliance with their PAP equipment, primary resource to troubleshoot complicated non-compliant patient issues
- Interact with physician offices and other healthcare professionals to coordinate care
- Help maintain adequate inventory on-hand
- Clean returned PAP equipment and test to ensure proper function; perform minor repairs as needed
- Handle cash and other monies according to Department/Hospital policies
- Comply with all federal, state, insurance and regulatory agency policies and requirements
Formal on-the-job training as a PAP fitter/educator at either an accredited HME Provider or a PAP Industry Manufacturer. Current respiratory therapist or registered polysomnographic technologist. At least twelve months of recent experience with PAP equipment that directly involved routine fitting and education of patients. Excellent customer service skills.Our Commitment to Diversity and Inclusion
Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
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