Are you passionate about making a difference in people’s lives? Are you motivated to learn and connect people with cutting edge technology? Do you go the extra mile to provide customer delight? Then you should join the Hargray team as a Customer Advocate Associate!
The Company: For over 70 years, Hargray has been connecting customers to each other and the world, growing from a local phone company to an industry leader providing residential, business, enterprise, and carrier wholesale communications services. Our mission is to envision and deliver customer delight. In addition to our long history of dedication and commitment to our community, we offer benefits for your health, wealth, protection, well-being, time, and more. Our team of over 800 colleagues supporting local markets throughout the southeast is committed to excellence, delivering the most advanced technology and the best service for our customers.
General Description of Position: Responsible for taking full ownership of the customer experience by taking incoming calls, emails, and chats from customers to capture essential details to fulfill requests, provide resolutions, retain and identify product packages to suit customer needs. Acts in the best interest of both the customer and the company with a passion for delivering the best customer experience possible. Is a team player, work with other departments to provide solutions, sets expectations, and follow up with customers as promised to meet expectations. Recognizes opportunities to add services or updates packages on customer accounts and ensures customers are in the best package to fit their needs. Opportunity to work from home with the ability to commute weekly for weekly visits to the office.
Duties & Responsibilities:
Minimum Qualifications:
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