Customer Experience Compliance Specialist
Mohawk Industries

Job Info

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Are you looking for more?

At Mohawk Industries, we're committed to more - more customer solutions, more process improvements, more sustainable manufacturing and more opportunities for our team.

As a Fortune 500, global flooring leader with some of the best-known brands in the industry, Mohawk is a great place to start or develop your career with an emphasis on more of what's important to you. Whether you want to lead more, innovate more, learn more or create more, you can find your more with Mohawk.

What we need:

Mohawk is looking for a Customer Experience Compliance who can do more for all Mohawk Flooring North America brands across residential, distributor and builder multifamily divisions by ensuring compliance requirements are communicated and executed to reduce customer charge backs.

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This position works with employees from other departments including Financial Services, Sales, FP&A, Customer Service, Distribution Warehouse, Product, Sourcing, Development, Legal, etc.

What you'll do:

• Maintain monthly compliance analyses for top customers, including Home Depot, Lowes, Costco, and Menards
• Take action on various company reports, such as Dispute Management, VAS and Sales Order Detail.
• Set-up and process compliance claims
• Review and process specific EDI Documents including purchase orders, PO Change requests, invoices and advance shipping notices.
• Provide detailed reports on current charge-backs to accountable teams and work with these teams to implement action plans for reduction
• Prepare report in SAP & Power BI to ensure customer requirement set-up is accurate and properly executed
• Analyze customer's Forecast, Fill Rate & On-Time performance; investigate issues, and provide solutions
• Respond to internal and external inquiries regarding VAS, shipments, new initiatives, and contractual allowances,
• Collaborate with multiple UA Teams to ensure accurate Routing/VAS setup to eliminate charge backs

What you have:

• High school diploma or equivalent required. Prefer two-year college degree with 3-5 years of related experience to include an Audit function, Customer Service, Claims, Credit or Logistics.
• Strong computer skills with knowledge of applicable software applications such as Word, Excel, PowerPoint, Access, MS Project, MS Outlook.
• Prefer previous experience with oversight and extensive knowledge of the EDI process.

What you're good at:

• Communicating clearly and concisely both orally and in writing.
• Identifying issues, reacting quickly and solving problems effectively.
• Analytical work such as collecting data, researching issues and drawing conclusions;
• Compliance Driven - readiness to investigate and research policy and procedures.
• Taking initiative and acting on opportunities to grow or improve the business.
• Being a team player who can inspire others, and work effectively with others to meet goals.

What else?

• While we're a primarily in-office team, we thrive on flexibility and ensuring our people can balance personal and professional time
• We're located in a pretty great spot - check out this video to see what we mean

Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk's vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world's largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don't Work participant.

Nearest Major Market: Calhoun

This job has expired.