Customer Experience Engineer
Kforce Inc

Morrisville, North Carolina

Posted in Recruitment Consultancy
about 1 month ago

This job has expired.

Job Info


Kforce is immediately seeking an experienced Customer Experience Engineer to work remotely for our enterprise networking and cloud solutions client based in Raleigh, North Carolina (NC).A Customer Experience (CX) Engineer is part of a highly skilled team in a cutting-edge technology supporting IOS Operating System and Routers.Role & Responsibilities:
  • Provides second/third level technical support on a worldwide basis via phone, email, web and remote access for IOS-XE and IOS-XR products such as MExxxx, NCS55xx, NCS520, CBR8, UBR, NCS5xx, ASR1K, ASR9xxx, ASR9xx
  • Customer Experience Engineers drive projects with the Business Unit and will be part of several engineering and Technical Content Delivery activities
  • Works on problems of moderate to wide scope and moderate to high complexity where analysis of situations or data requires a review of identifiable factors


  • BS in a technical field (CS/EE preferred) or equivalent; 4 years of relevant experience [MH1]
  • Experience or Certifications in one or more of the following is preferred: CCNP or higher, preferably CCIE in Collaboration, Data Center, Security, Voice, Wireless, Routing, Switching [MH2] or SP
  • 4+ years experience working in at least three (3) of the following SP-focused technologies: Routing Protocols (OSPF, RIP, EIGRP, BGP, IS-IS) , IPv4, IPv6, Multicast, MPLS, Quality of Service, L2VPN, L3VPN, Spanning Tree, DHCP, VLAN and VTP, Etherchannel, VSS, SPAN / RSPAN, DOCSIS
  • 4+ years of IP/Networking, routing protocols or relevant experience
  • 3+ years of support related experience
  • Strong communication skills, both oral and written
  • Working knowledge of Networking industry, products and protocols
  • Crisis management skills and ability to handle critical customer issues/problems
  • Troubleshooting experience using finisar, wireshark, or other protocol analyzer
  • Programming skills (Python, Ruby, C, C++, Linux, and Shell Scripting)
  • Routing Protocols, IPv4, IPv6, MPLS, Multicast, Quality of Service, L2VPN, L3VPN, Switching, XR, IOS-XR or IOS-XE, ASR1K, CBR8
  • Service Provider experience and service support experience is a plus
  • Data Center, SP-Cable, SP-Video, CCAP and CMTS experience is a plus
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

This job has expired.

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