Customer Insights Program Strategist
The Judge Group Inc.

Job Info

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Location: Bridgewater, NJ
Salary: Negotiable
Description: Our client is currently seeking a Customer Insights Program Strategist
[Additional Description]

Responsibilities:

• Lead project meetings, including but not limited to project kickoff and any project coordination meetings. Identify, analyze, and address project risks, and actively share lessons learned.
• Pivotal role ensuring continuous communication with the project team, the customer, other key internal stakeholders and related vendors.
• Data interpretation and presentation story telling including the ability to draw conclusions/make recommendations from the data results into actionable insights
• Maintain and strengthen client relationships through exceptional service and strong attention to quality control
• Lead quantitative research projects for product development and concept testing: Project managed all stages of the research from inquiry to reporting, managed client relationships.
• Lead research planning and design, development of questionnaires, and analysis of results.
• Write and presented comprehensive reports to clients delivering insight-driven recommendations.

Requirements:

• Minimum of 7 to 10 years of quantitative CX experience; some supplier/vendor-side experience required
• Strong project management skills with cross-functional partners Excellent organizational skills with the ability to manage multiple priorities effectively.
• Must be able to create questionnaires, sample design, analytical plans and create custom story-telling style analytical reports
• Must have the ability to deliver the so what in reporting, with foresight into implications of recommendations to clients (e.g., change management, communication, investment required) Experience with platform technology that enables CX insights and activation.
• Some experience with solutions such as Medallia, Qualtrics, InMoment, or other CX tools
• Experience tying CX to employee experience and enablement is a plus
• Comfortable managing a demanding and multi-faceted workload.

Contact: rsingh08@judge.com

This job and many more are available through The Judge Group. Find us on the web at www.judge.com

This job has expired.